L

Lara Caetano Petch

About

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Lisbon, Portugal

Contact Lara regarding: 
work
Full-time jobs

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • T
    Team Manager
    TLF Entertainment
    Jan 2022 - Aug 2024 (2 years 8 months)
    Provided leadership and support to the team, monitoring performance and facilitating professional development. Developed and delivered training programs for new and existing employees, addressing skill gaps and enhancing team performance. Developed and tracked key performance indicators (KPIs) to ensure alignment with company objectives and drive continuous improvement. Managed VIP player accounts, implementing retention strategies and providing personalized support to cultivate strong customer relationships.
  • T
    costumer support
    TLF Entertainment
    Mar 2021 - Jan 2023 (1 year 11 months)
  • Trustly
    Project Manager
    Trustly
    Jan 2021 - Jan 2024 (3 years 1 month)
    Led and managed daily operations within the Consumer/Merchant Service team, ensuring efficient and effective service delivery. Optimized resource allocation and streamlined team workflows to improve overall productivity. Managed the end-to-end execution of multiple projects, ensuring on-time and within-budget delivery. Resolved customer escalations, providing timely and effective solutions to maintain customer satisfaction. Optimized system to manage customer service backlog and ensure timely resolution of issues. Collaborated with cross-functional teams to develop and launch new products and features, utilizing agile methodologies to facilitate effective teamwork. Developed and delivered training programs for new employees, facilitating th
  • f
    technical costumer support
    fractalid
    Mar 2020 - Jan 2021 (11 months)
  • D
    International experience
    DUBLIN
    Jul 2018 - Mar 2020 (1 year 9 months)
Education verified_user 0% verified
  • e
    process and project management
    edit school
    Mar 2025 - Current (1 year 8 months)
  • I
    General & Business English
    ICOT Institute
    Mar 2019 - Nov 2019 (9 months)
  • P
    Bacharelor in Law
    Pontificial Catholic University
    Jan 2017 - Jan 2018 (1 year 1 month)