Andrés Peña Castillo
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Andrés Peña Castillo

Andrés Peña Castillo  new_releases

About

Detail

Site Reliability Engineer; End User Computing Engineer
Provincia de Heredia, Costa Rica
Contact Andrés regarding: 
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Full-time jobs
Starting at USD2.5K/month
Flexible work
Starting at USD20/hour
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Internships
Open to unpaid internships
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Résumé

Jobs verified_user 0% verified
  • IBM
    Site Reliability Engineer
    IBM
    Feb 2024 - Nov 2025 (1 year 10 months)
    As a Site Reliability Engineer, I played a pivotal role in ensuring the stability and performance of critical applications and infrastructure. My responsibilities included administering Red Hat OpenShift across multiple clusters in AWS, where I modified OpenShift YAML manifests from Custom Resource Definitions and operators to optimize deployment processes. I successfully supported major upgrades of Maximo, including transitions from MAS 8 to 9.1 and from 9.0 to 9.1.2, while also documenting a Disaster Recovery scenario for Db2U Standalone running on OpenShift clusters. Additionally, I managed IBM WebSphere on several RHEL servers and deployed MAS application upgrades using ArgoCD workflows. My expertise in event monitoring was demonstrated
  • Provectus
    IT Cloud Engineer
    Provectus
    Sep 2021 - Nov 2023 (2 years 3 months)
    As an IT Cloud Engineer, I provided comprehensive support for ManageEngine Desktop Central and Jamf Cloud mobile device management suites, ensuring optimal performance and security across platforms. I developed automated Patch Management workflows to efficiently manage inbound monthly patches for Microsoft Windows and Mac OS X systems, while also documenting new company policies to maintain a robust patch management health within the client’s ecosystem. My expertise in PowerShell was utilized to create custom scripts for scheduling System Restore Points, blocking Windows 11 updates based on client needs, and conducting root cause analysis of patch deployment failures. Additionally, I collaborated with internal customers to schedule one-on-o
  • Roche
    Senior Service Desk Agent
    Roche
    Sep 2020 - Sep 2021 (1 year 1 month)
  • Western Union
    EUC Engineering Specialist
    Western Union
    Feb 2018 - May 2020 (2 years 4 months)
    As an EUC Engineering Specialist, I was responsible for designing and implementing end-user computing solutions that enhanced operational efficiency and user experience. I utilized ITIL processes to ensure service delivery aligned with best practices, while also leveraging my networking skills to maintain robust connectivity across devices. My expertise in PowerShell allowed me to automate routine tasks, improving system management and security protocols. Additionally, I monitored events to proactively address potential issues, ensuring a secure and stable environment for users. I also gained experience in writing Python scripts to bundle self-installing applications on macOS using Tanium, which streamlined application deployment and contri
  • Hewlett Packard Enterprise
    Customer Solution Center Technician, for Pfizer Global Service Desk
    Hewlett Packard Enterprise
    Nov 2015 - Dec 2016 (1 year 2 months)
Projects (professional or personal) verified_user 50% verified
  • A
    AltruPets.app
    AltruPets
    Nov 2025 - Current (4 months)
    Mobile-first govtech app for streamlining animal rescue process in Costa Rica from capturing street & stray animals for their intake into foster homes and eventually adopters. (work-in-progress) https://altrupets.app/ https://altrupets.github.io/monorepo/
  • S
    Software Architect verified_user Verified experience
    - Co-founder