Lani Mae Alina

D

DATA ENTRY

Jan 2024 - Jan 2025 (1 year 1 month)

Experience using web-based EMR and PACS. Basic understanding of insurance verification. Excellent attention to detail in appointment scheduling. Familiarity with ICD coding. Ensure compliance with federal, state, and local healthcare regulations (HIPAA).

LEAD GENERATION

Direct

Dec 2022 - Sep 2023 (10 months)

Skilled in identifying and qualifying potential clients. Experienced in lead generation methods including email marketing, social media, content creation, and cold calling. Develops and implements effective lead generation strategies. Proficient in using lead generation tools and software such as lead magnets, capture forms, and CRM systems. Drives sales and boosts revenue through targeted lead generation efforts.

ADMINISTRATIVE ASSITANT|

Sourcefit

Dec 2022 - Aug 2023 (9 months)

Review and analyze medical records, physician notes, and related documents for accurate assignment of diagnosis and procedure codes. Stay updated on ICD-10-CM coding guidelines and industry changes. Collaborate with billing and insurance teams to address coding discrepancies and resolve issues. Maintain strict confidentiality and ensure compliance with all HIPAA regulations.

S

VIRTUAL ASSISTANT

Silver Hub

Apr 2022 - Dec 2022 (9 months)

Administer high-level support for senior leadership by managing calendars and coordinating appointments. Organize files and documents for efficient access and retrieval. Conduct cold calling and manage emails to engage potential candidates. Utilize online job platforms to search for and identify qualified candidates. Interview individuals interested in becoming sales insurance specialists. Guide applicants through the process of applying for a health insurance license.

E

HEALTHCARE QUALITY ASSURANCE SPECIALIST

ECE Contact Centers

Jan 2022 - Apr 2022 (4 months)

Ensure compliance with federal, state, and local healthcare regulations (HIPAA). Conduct regular audits of processes, including medical record documentation and coding. Collaborate with providers and staff to improve healthcare quality and patient safety. Analyze data, report on quality assurance performance, and ensure regulatory compliance. Provide guidance and support on policies, procedures, and healthcare regulations. Maintain patient confidentiality and adhere strictly to HIPAA guidelines. Sent professional emails, addressed client concerns and attached necessary documentation to ensure clear communication and task completion.

T

TECHNICAL SUPPORT REPRESENTATIVE

Teleperformanace

Feb 2021 - Dec 2021 (11 months)

Provide timely and professional technical support via phone, email, and chat. Diagnose and troubleshoot hardware and software issues across IT equipment. Document and track customer issues accurately in a ticketing system. Stay updated on IT industry trends and share knowledge with colleagues and customers. Maintain confidentiality, adhere to company policies, and perform assigned technical support tasks.

CUSTOMER SERVICE SPECIALIST

Concentrix

Oct 2020 - Feb 2021 (5 months)

Provide timely and professional technical support via phone, email, and chat. Diagnose and troubleshoot hardware and software issues, including postpaid service. Document and track customer issues accurately in a ticketing system. Maintain confidentiality, adhere to company policies, and perform assigned technical support tasks.

About

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Résumé

Lani Mae Alina

About

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Behavioral traits