Lambat Osman

Remote Testing Administrator

ProctorU, ProctorU a Meazure Learning company

May 2022 - Jun 2024 (2 years 2 months)

- Delivered secure remote proctoring services, ensuring 100% compliance with testing protocols and regulations. - Provided technical support and troubleshooting for 100+ students and test-takers, maintaining a 98% satisfaction rate. - Communicated effectively with clients to address inquiries, seamless exam experiences for 500+ users. - Streamlined administrative tasks by organizing schedules, managing communications, and maintaining accurate records. reducing issue resolution time by 25%. - Coordinated with IT teams to resolve technical issues, ensuring

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Client Relations Officer

CURE AUTO INSURANCE

May 2022 - Jul 2024 (2 years 3 months)

- Delivered secure remote proctoring services, ensuring 100% compliance with testing protocols and regulations. • Provided technical support and troubleshooting for 100+ students and test-takers, maintaining a 98% satisfaction rate. • Communicated effectively with clients to address inquiries, reducing issue resolution time by 25%. • Coordinated with IT teams to resolve technical issues, ensuring seamless exam experiences for 500+ users. • Streamlined administrative tasks by organizing schedules, managing communications, and maintaining accurate records.

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Client Engagement Lead Supervisor

M-KOPA GHANA

Sep 2021 - Apr 2022 (8 months)

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Account and Procurment Assistant

Personnel

Sep 2020 - Aug 2021 (1 year)

• Facilitated the rollout of digital financial services, including loans and insurance products, improving access for 1,000+ low income households via mobile platforms. • Utilized Data analytics to monitor project performance, providing actionable insights that improved client engagement by 25%. • Managed a portfolio of 500+ clients, maintaining accurate records and delivering personalized support through various communication channels. • Created dashboards in Tableau to visualize client engagement metrics, enabling data-driven decision-making.

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Customer Service Agent

STEP Computer Academy

Oct 2017 - Jun 2018 (9 months)

- Managed client inquiries and provided technical support,achieving a 90% satisfaction rate. - Organized distribution plans and delivery logistics for IT products, reducing delivery times by 15%. - Assisted with procurement processes, including preparing purchase orders and maintaining inventory records.

Customer Relations

Academy

Oct 2017 - Jul 2018 (10 months)

• Organized distribution plans and delivery logistics for educational products, improving efficiency by 20%. • Assisted with procurement processes, including preparing purchase orders and maintaining monthly procurement plans, ensuring 100% compliance with budget guidelines. • Facilitated efficient meetings by documenting discussions and distributing meeting notes, improving team coordination and productivity. • Provided administrative support by managing schedules, preparing reports, and coordinating communications.

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