Lakendra Marshall

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Patient Care Advocate

Cigna Group

Jan 2023 - Current (3 years 6 months)

• Handle inbound and outbound calls regarding benefits, providing accurate information to members, providers, and physicians. • Address customer service inquiries related to pharmacy benefits, ensuring adherence to quality and production standards. • Manage timely filling and renewing of customers' medication, improving overall satisfaction for customers.
SR. Managed Account Coordinator

FedEx Logistics

Jan 2019 - Jan 2024 (5 years 1 month)

• Demonstrated effective verbal and written communication skills to liaise with clients and team members. • Gathered and distributed information to optimize client account management. • Provided exceptional customer service, maintaining high levels of client satisfaction in a remote environment. • Utilized de-escalation techniques to effectively resolve customer concerns, enhancing retention rates..
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Factory Service Agent

Advance Service Inc.

Jan 2018 - Jan 2019 (1 year 1 month)

Delivered world-class customer service by scheduling technician appointments for appliance repairs. Researched local repair companies to assist customers efficiently. Performed troubleshooting options over the phone, resolving issues prior to technician dispatch.
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Front Store Manager

Super Lo Foods

Jan 2011 - Jan 2018 (7 years 1 month)

Supervised and led a high-end grocery store, ensuring effective operations across departments. Trained in various functions including administration, human resources, and stock management. Implemented and revised policies and procedures to enhance customer service and operational efficiency. Completed a comprehensive 6-week training course to qualify for the management position.

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Lakendra Marshall

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