L

Laijany Sobalvarro

About

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Managua Department, Nicaragua

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • A
    Virtual Executive Assistant
    Alaya Panamá
    Jan 2023 - Jun 2024 (1 year 6 months)
    Expertly managed executive calendars, coordinating appointments and meetings with precision. Assisted the marketing department by integrating CRM software solutions to streamline sales pipelines. Leveraged Google Workspace, Microsoft 365, and Trello to enhance team collaboration and project management. Proactively identified areas for process improvement, contributing to the team's overall efficiency. Demonstrated tech-savvy skills and attention to detail, consistently delivering high-quality administrative support.
  • IBEX Global
    Customer Success Associate
    IBEX Global
    Jun 2021 - Nov 2023 (2 years 6 months)
    Delivered superior customer service via phone, email, and chat, acting as a trusted advisor for purchases and resolving refund and return requests. Managed confidential client information, including addresses and bank accounts, with the utmost discretion. Utilized Microsoft 365 tools proficiently to enhance productivity and collaboration. Translated communications between English and Spanish, ensuring clear and effective client interactions. Excelled in first-call resolution with a high sense of empathy, significantly improving customer satisfaction.
  • I
    Executive Assistant
    Inatec Central
    Jan 2019 - Jan 2021 (2 years 1 month)
    Managed and streamlined administrative processes by preparing files and documents, ensuring efficiency and accuracy. Authored detailed reports and balanced petty cash accounts, demonstrating strong financial acumen. Reviewed and refined presentations, written communications, and reports to maintain high standards of professionalism. Organized and archived physical and digital documents, safeguarding confidential information related to student data and financial reports. Provided exceptional support in managing the director's schedule, ensuring optimal time management. Handled all incoming calls and emails, providing top-tier customer service and data entry. 3. Leading: Motivating and managing teams to work towards the organization's goals.
Education verified_user 0% verified
  • E4CC
    Engl isg Communication
    E4CC
  • I
    High School Diploma
    Inst. técnico Manuel Ol ivares.
Projects (professional or personal) verified_user 0% verified
  • B
    Business
    The study program encompasses the processes of organizing, planning, leading, and controlling an organization's resources, including human, financial, and physical assets, to attain specific objectives. It entails several functions, such as: 1. Planning: Setting goals and determining the best way to achieve them. 2. Organizing: Arranging resources and tasks to implement the plan.