Luciano Agnolin

Luciano Agnolin

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Buenos Aires, Argentina

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Résumé

Jobs verified_user 0% verified
  • Percona
    Service Desk Agent public Remote experience
    Percona
    Jul 2024 - Dec 2024 (6 months)
    As a Service Desk Agent, I managed tickets and chats for
    first-level support during shifts, following documented
    processes and established policies. Outside of shifts, I
    collaborated with IT, Security, Compliance, Privacy, and
    Legal teams to enhance processes and boost productivity.
    My responsibilities included providing basic technical
    support, managing access, delivering customer service,
    creating self-service documentation and training staf . I
    also handled compliance requests and task automation,
    improving the experience through access provisioning,
    vendor risk management, and equipment procurement.
  • I
    Proyect Manager and Technical Support
    IDT Corporation Argentina
    Jan 2021 - Jan 2023 (2 years 1 month)
    Managed implementation projects, ensuring a clear
    understanding of customer and partner requirements.
    Addressed changing customer needs and managed those
    changes during installation. Communicated with
    clients/agents to gather the necessary information post
    sale to initiate the onboarding process. Requested all
    necessary equipment to complete installations according
    to sales orders. Troubleshot network issues and extracted
    SIP traces. Completed client/agent setup and transfer
    processes.
  • G
    Technical Support Manager
    Gurtam SRL
    Jan 2018 - Jan 2019 (1 year 1 month)
    Delivered webinars on new technologies and software
    tools. Provided technical support and training to clients on
    the platform. Managed tenders for both private and public
    entities. Assisted in the development of new applications
    for clients, acting as the liaison between clients and the
    development team. Collaborated in the approval process of
    new GPS devices on the platform.
  • A
    Account Monitoring Operator
    Assist Cargo S.A
    Jan 2013 - Jan 2017 (4 years 1 month)
    Monitored goods in transit to ensure timely and secure
    delivery by tracking shipments and validating drivers and
    carriers. Actively supervised trips in real-time,
    coordinating with drivers and logistics teams to address
    any issues or delays. Managed international cargo control,
    ensuring compliance with global shipping regulations and
    standards. Provided on-route assistance to drivers,
    resolving logistical challenges during transportation.
    Collaborated with the logistics team to optimize routes,
    improving e ciency and contributing to the timely, cost
    e ective delivery of goods.
  • CCU Argentina
    Sales Account Manager
    CCU Argentina
    Jan 2011
    Collected and managed information about customers and
    competitors. Identi ed and anticipated customer needs
    whenever possible. Implemented strategies to address
    customer requirements, aiming to increase satisfaction.
    Focused on improving customer retention and reducing
    account abandonment. Generated cross-sell and up-sell
    opportunities within the client portfolio to drive business
    growth.
  • D
    Administrative Manager
    Darkin S.A
    Jan 2005 - Jan 2008 (3 years 1 month)
    Processed internal and external documents and
    communications within the company's information
    systems. Prepared documents and communications based
    on received orders, gathered information, and identi ed
    needs. Managed administrative tasks related to
    commercial processes, including documentation, supplier
    negotiations, and providing advice while maintaining client
    relationships. Delivered customer service by addressing
    incidents and complaints through various communication
    channels.
  • Libertex Group
    Customer Service Advisor & Technical Support
    Libertex Group
    Jan 2001 - Jan 2025 (24 years 1 month)
    Assisted customers by providing detailed information
    about products and services. Maintained customer records
    by updating account information. Resolved product or
    service issues by identifying the nature of the complaint,
    determining the cause, selecting and explaining the best
    solution, expediting corrections or adjustments, and
    following up to ensure resolution. Processed customer
    adjustments to maintain account accuracy. Prepared
    reports on products or services by collecting and
    analyzing customer data. Veri ed customer documents
    and provided advice on payment and withdrawal
    procedures. Ensured customer inquir
Education verified_user 0% verified
  • National Technological University
    Computer engineering
    National Technological University
    Aug 2019 - Current (7 years 2 months)
  • S
    Secondary Education
    Jan 2005 - Jan 2008 (3 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • Upgrade Comunicación
    Varios
    Upgrade Comunicación
    Jan 2018 - Aug 2019 (1 year 8 months)