Ladylyn May Amante

W

Medical Biller

Winning Assistants

Aug 2025 - Feb 2026 (7 months)

• Claim Submission: Sent out daily insurance claims and checked them for errors before submission.
• Insurance Verification: Confirmed patient insurance coverage and benefits before their appointments.
• Payment Posting: Entered payments from insurance companies and patients into the billing system.
• Denial Management: Fixed and resubmitted denied claims to make sure the office got paid.
• A/R Follow-up: Called insurance companies to check on the status of unpaid or "aging" claims.
• Data Entry: Updated patient records with accurate ICD-10 and CPT codes.

J

New Patient Coordinator

Journey Telepsyche

Jan 2024 - Mar 2025 (1 year 3 months)

• Patient Onboarding: Managed new patient intake, including scheduling, chart creation, and communications via Practice Fusion, ZocDoc, Alma, and Headway.
• Insurance Coordination: Verified eligibility and explained deductibles, coinsurance, and copays to patients before appointments.
• Administrative Support: Handled high-volume calls, emails, and texts; managed provider calendars and processed credit card authorizations.
• Patient Liaison: Facilitated virtual check-ins, managed Updox intake, and resolved prescription or rescheduling concerns.

T

Medical Virtual Assistant

Tribute Health

Dec 2022 - Jan 2024 (1 year 2 months)

• Manages the provider's calendar and schedules existing and new patients
• Handles scheduling New Patients to providers.
• Manages ZocDoc for New Patient requests.
• Schedules existing patients.
• Handles patient communications like SMS, calls, and emails.
• Complete clinical documentation per visit
• Assign ICD-10 and CPT codes for the visit

A

Virtual Medical Scribe/Medical Records

Axis Family Care

Dec 2021 - Dec 2022 (1 year 1 month)

• Document physician-patient encounters in real-time, performing documentation in the EHR.
• Checks insurance eligibility.

R

Medical Biller

Ruby Staffing Inc

May 2021 - Nov 2021 (7 months)

• Charge Entry of claims.
• Responsible for reporting any issues with a package to the User for smooth billing of claims.
• Also in charge of sending appeals to the insurance.
• Sending AOB signature requests to patients.

Health Executive – Queue Management

Omega Healthcare

Jul 2020 - May 2021 (11 months)

• Handling Queue Management for a Physical Therapy facility/clinic. Takes charge of managing queues in Fax, Scanned Patient Documents, Doc Queue, and Front Office Required Queue.
• Checks Fax Queue to monitor failed faxes and to work on documents that needed to be emailed and special fax requests.
• Also accepting and naming scanned documents in Scanned Document Queue to be added to the patient's account which makes it a permanent part of the patient's medical record.
• Doc Queue is our tool for tracking and faxing all documents that need a physician's signature.
• POC for Scanned Queue and Document Queue. Make sure to track all production report hourly and consolidate it EOS and send it to my Team Lead

Sr. Process Executive

Cognizant Technology Solutions

Aug 2019 - Jun 2020 (11 months)

• Makes outgoing calls to Home Health Care Providers to retrieve weekly, biweekly, and monthly wound measurements of the patient using the wound vac provided by the company for claims purposes.
• Reviews submitted clinical notes for wound measurement and red flags needed to create escalation or customer first for wound vac replacement.
• Create a document when an additional wound is added. Document the end date of using the wound vac for return.

N

Customer Care Voice Sr. Associate

NTT Data Philippines, Inc.

Apr 2016 - Jul 2019 (3 years 4 months)

• Reviews facility claims with an outstanding balance for any contractual underpayments and/or denial reasons.
• Makes outgoing calls to insurance companies in the US to collect outstanding balances for client facilities.
• Process accounts for basic claim status, appeals follow-up and appeal creation, and recommendations for billing reviews.
• Reviews accounts and sends for payment reviews, offset reviews, and payment posting
• Adjust accounts for write-off for any applicable discounts; non-billable charges; small balance adjustments and account write-offs as needed.
• Focus on resolving High Dollar accounts and Aged accounts.

Professional Health Adviser

United Health Group

Nov 2014 - Mar 2016 (1 year 5 months)

• Receives incoming calls from members regarding their eligibility, benefits, claims status, and premium payment.
• Assists members regarding enrollment verification in the Marketplace.
• Helps training team with phone activities for trainees and newly hired team members.

C

Customer Service Representative – Aetna Provider Services

Concentrix Daksh

Jan 2014 - Nov 2014 (11 months)

• Receives incoming calls from health care providers regarding patient's eligibility, benefits, and claim status.
• Provides basic claims status such as payments and denials.
• Assists new hires with their onboarding. Helping them familiarize processes and tools navigation.

Ladylyn May Amante

About

Detail

Timeline

Résumé

Ladylyn May Amante

About

Detail

Behavioral traits