Lady Carolina Chaparro

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Virtual Assistant

Bionic Talent

Nov 2023 - Dec 2025 (2 years 2 months)

Provided administrative support to international clients in a remote environment. Managed emails, calendars, and scheduling. Handled documents, data entry, and reporting. Supported customer service and day-to-day operations.
Implementation Specialist

Cisco

Apr 2022 - Sep 2023 (1 year 6 months)

•Resolved client issues, maintained documentation, and delivered excellent costumer support throughout the implementation process. •Coordinated client onboarding, account setup, training coordination, and project tracking. •Managed client communication, scheduled implementation milestones, and collaborated with internal teams to ensure successful deployments.
Intake Specialist

Polsinelli

Feb 2021 - Mar 2022 (1 year 2 months)

•Communicated with clients via phone, email, and text while providing timely follow-up throughout the intake process. •Scheduled consultations and coordinated appointments with attorneys or case managers. •Maintained accurate and confidential client records using CRM and case management systems.
Technical Support Representative/ Sales

Asurion

Jan 2020 - Dec 2020 (1 year)

•Delivered technical support to T-Mobile customers by troubleshooting mobile devices and resolving technical issues. •Assisted customers with insurance related services and inquiries. •Identified sales opportunities by understanding customer needs and recommending device protection plans and additional services.

Lady Carolina Chaparro

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