Ladi Onasanya Product Manager

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Product Manager

PeaceGeeks

Oct 2023 - Nov 2023 (2 months)

Reporting to the COO of PeaceGeeks, in collaboration with Accenture, I worked on creating a product strategy with the goal to improve the lives of 70,000 new Canadian refugees through the "Welcome to Canada" mobile app over the next three years. • Implemented Agile processes to enable bi-weekly release cycles and a distributed development structure, leading to increased productivity for the engineering and design teams. • Conducted user interviews for refugees and newcomers to Canada to identify pain points and product-market gaps to improve the experience on the "Welcome to Canada" app. • Reduced ios and android app download sizes by 40% within the first month of joining the company, leading to improved weekly user acquisition. • Work

Product Support, CAA Emergency

Bill Gosling Outsourcing

Aug 2023 - Sep 2023 (2 months)

• Delivered rapid customer support, maintaining an average response time of less than 10 minutes for emergency roadside assistance inquiries. • Maintained meticulous records, documenting over 500 customer interactions and feedback for quality assurance and improvement.

Product Manager, Claims Data and Fraud

Reliance Health

Jul 2021 - Jul 2023 (2 years 1 month)

Reporting to the SVP of Product, I managed the product portfolio for software features utilized by 5000+ healthcare providers and 450000+ health insurance enrollees across global markets, ensuring claims fraud prevention and eficient insurance claims processing. • Led collaboration with a cross-functional team of software engineers, UX designers, QA testers, and business analysts, resulting in the successful launch of three product solutions and a 20% increase in revenue within the first year of launch. • Owned the engineering team's product backlog and prioritized initiatives based on user feedback and business goals to deliver maximum value for the customers, resulting in a 13% increase in product adoption. • Led collaboration between

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Associate Product Owner, Digital Health

Action Health Incorporated

Sep 2016 - Jun 2021 (4 years 10 months)

Reporting to the Project Manager, I worked on improving digital products focused on providing healthcare for young adults across Africa, working with 80+ client partners during my tenure. • Collected and analyzed user feedback and market trends, creating weekly reports that informed the company's product strategy. • Participated in all Scrum ceremonies including Sprint Planning, Sprint Retros, Sprint Demos, Daily Standups, and Backlog Refinement Sessions to evaluate product progress and communicate product status appropriately. • Established strong relationships with healthcare partners and stakeholders for product enhancements.

Ladi Onasanya

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