Laura Acosta

Publisher Solutions

Newstex

Jun 2022 - Current (3 years 4 months)

Newstex is the leading provider of high-quality news and commentary to information libraries and content marketplaces around the world. We syndicate the best digital publishers covering emerging trends in business, education, finance, health, journalism, law, science, and technology.

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Sales and Marketing Strategist Consultant

Dos Habitantes

Aug 2021 - Current (4 years 2 months)

- Design their content strategy so that can easily attract their niche market. - Create strategies to ensure customer satisfaction throughout the entire attraction and purchase process. - Create sales strategies to enter the b2b market. Dos Habitantes is a small venture in its early stages that has had me as a sales and marketing consultant to efficiently break into the Colombian market.

Expansion Manager

Wireless & Mobile

Apr 2021 - Dec 2021 (9 months)

- Implemented different digital marketing strategies for both national and international markets in order to attract new customers and position the company. - Continuously developed the commercial workflows to improve efficiency and profitability. - Measured campaign results. Suggested and implemented changes if necessary. - Produced and presented growth reports to the management team. The marketing and commercial areas were completely incommunicated, which was not allowing a unified strategy for positioning in new markets and attracting new customers. To achieve this, they put me in this position and together with a contracted consulting firm, we managed to create flows and strategies in both areas that facilitated the achievement of the p

Account Executive

Wireless & Mobile

Aug 2018 - Mar 2021 (2 years 8 months)

- Took ownership of the entire sales process from first point of contact to the closed deal. - Attended all customers' requirements and pleased them with great service and problem management. - Retained top customers and nurthured the relationships over time. In this job I had to manage the customers' portfolio of an entire region of my country, ensuring that I was aware of every business opportunity to address it efficiently. In addittion, it was very important to nurture our key accounts in this region.

Sales and Customer Service Representative

Sitel

Jan 2018 - May 2018 (5 months)

- Helped Iberia Airline passengers from all over the world with their demands and needs. - Sold tickets and extra services to the passengers. - Found creative ways to offer the best customer experience in every presented situation. I worked for the Spanish airline Iberia through the BPO Sitel. I had to take incoming calls from passengers from all over the world, so it was 100% in English. Passengers could call for any reason related to their trip, so I had to help them and provide them with a solution. Also, I had to make sure they bought their additional services or tickets in case they needed them.

Corporate Sales Intern

Cencosud

Jan 2017 - Jul 2017 (7 months)

- Managed small corporate clients. - Created reports of daily, monthly and annual sales figures and detailed their impact on the company. - Supervised the logistics chains from our suppliers to our customers. I had the opportunity to do my internship in one of the largest retail companies in South America in the area of corporate sales. It was a growing area that was making a positive impact on the Colombian market. As an intern, I had to help my boss and the director with all their requirements. Due to the area showing rapid growth, I was allowed to make my first approaches to small clients and close my first deals. Since then, I have been highly attracted to create fruitful business relationships.

Laura Acosta

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Laura Acosta