Kyron Conrad Junus
Download
Recommend
Messages
Share
Kyron Conrad Junus

Kyron Conrad Junus

About

Detail

IT Analyst, Business Line Advisory Services at Shared Services Canada | Services partagés Canada
Ottawa, Ontario, Canada

Contact Kyron regarding: 

work
Full-time jobs

Timeline

work
Job
school
Education
folder
Project
flag
Award

Résumé

Jobs verified_user 0% verified
  • S
    IT Analyst, Business Line Advisory Services
    Shared Services Canada Services partags Canada
    May 2022 - Current (3 years)
    As part of the Strategy Initiative (SI) team working under the Operations and Client Services Branch (OCSB), Service Portfolio Management (SPM) Directorate. OMB’s primary mission is to ensure the effective and efficient delivery of IT services to SSC’s clients. The branch is responsible for, among other functions, Information Technology Service Management (ITSM) tools, processes and execution. The SI division supports branch- and SSC-wide service improvements for its clients by providing service portfolio management, service strategy and assessment, enterprise data and analytics, and assessment of enterprise business decision tools. SI is also responsible for managing SSC’s Customer Satisfaction Feedback Initiative (CSFI) Program, which p
  • S
    Junior Analyst, Graduate Student
    Shared Services Canada Services partags Canada
    May 2022 - Apr 2023 (1 year)
    Skills: Continuous Improvement · IT Business Analysis · Data Analysis · IT Operations · Information Technology · Teamwork · Project Management · Business Analysis
  • F
    Virtual Tech Liaison | Préposé au projet virtuel‐Technologie
    Federation for the Humanities and Social Sciences
    Mar 2022 - Jun 2022 (4 months)
    - Reported to the Director of the Federation for the Humanities Social Sciences - Supported over 2,800 Zoom Sessions for the FHSS - Congress 2022. - Created and was responsible for the SOT (Source of Truth) which is the Run of Show. - As the Event Technicians Lead, recruited, created Event Tech manual, provided Event Tech training sessions, and supported over 160 Event Technicians. Congress of the Humanities and Social Sciences is Canada’s largest gathering of academics, and one of the largest in the world. It’s a place to hold critical conversations of our time, hear from a diverse set of voices, share findings, refine ideas, and build partnerships to help shape the Canada of tomorrow. Put simply, Congress is the convergence of schola
  • DXC Technology
    Service Desk Analyst
    DXC Technology
    Sep 2019 - Feb 2021 (1 year 6 months)
    Based at DXC client's side at Ixom. Ixom is the market leader in water treatment and chemical distribution in Australia and New Zealand, with a growing presence in North and South America and Asia. Provide IT support and services to more than 1,000 customers globally on a daily basis. Liaise and assist asset manager, IT procurement, problem/incident management, as well as desktop support. Contribute in projects towards continuous improvement for the organisation. Critically identify and analyse problems, come up with the best solutions to reduce time and cost.
  • Oi
    Global Service Desk Analyst
    Oi
    Jul 2018 - Sep 2019 (1 year 3 months)
    • Provided 1st and 2nd level support to internal customers who experience problems with applications, hardware, software and/or the network using the most appropriate method and being able to escalate depending on the impact to the business on daily basis • Managed site hardware assets and related software licenses for all information systems • Assisted in project-based work in conjunction with IT Manager, Services and Senior Technical personnel as required • Ensured procedures are correctly documented for all operations and production systems to allow maximum availability in order to meet overall business objectives regularly Achievement: • Received positive feedback from all team members, including manager, supervisor and customers • Hig
  • O
    Business Strategist
    One Campaign Away
    May 2018 - Jul 2018 (3 months)
    • Confidently assisted local businesses by increasing their sales volume using digital marketing on daily basis • Diligently searched for the most suitable candidate according to the business project requirements • Efficiently coordinated meetings with stakeholders to improve their business on monthly basis Achievement: • Achieved Facebook Advertising Certification
  • R
    Information Counter Officer
    RMIT University Student Union
    Feb 2018 - Nov 2018 (10 months)
    • Provided assistance and answer enquiries from students or others • Hosted and managed weekly student events • Confidently promoted events to students throughout the campuses Achievement: • Food Safety Handling Certified (Cert ID: CERT58965) • Responsible Service of Alcohol Program Certified (Cert ID: hop0184552)
  • C
    Event Communication Coordinator
    CollectMe Australia
    Jul 2015 - Nov 2015 (5 months)
    • Occasionally organized mobile software application usability session and workshops • Confidently managed company's project • Carefully completed project workload according to its scope & deliverable • Regularly coordinated Meetings with Clients • Confidently conducted and analyzed survey progress and result session among participants • Regularly performed software testing • Coordinated a range of events • Diligently documented usability session for future re-usability
  • M
    Customer Service Frontline
    McDonalds Australia Limited
    Apr 2015 - Apr 2016 (1 year 1 month)
    • Confidently provided high quality and friendly customer service • Carefully operated cash register • Provided resolution to customer's concern in friendly manner. • Capable of working under pressure during rush hours and in a busy environment • Gained knowledge and learned the business system of largest fast food industry
  • E
    Marketing Consultant
    EurekaStudy
    Apr 2015 - Jul 2018 (3 years 4 months)
    • Provided consultation to prospective clients • Promoted Australian college and universities • Coordinated students’ arrival • Conducted various administrative tasks • Managed students and college affairs • Compiled reports for supervisor • Worked with other consultants to achieve targets
  • W
    Founder & Chief Executive Officer
    Winning Sport Store
    Jan 2011 - Dec 2012 (2 years)
    • Managed business finance report • Confidently handled customer across nation • Provided excellent customers service • Maintained relationship with both customers and suppliers • Carefully handled shipping and procurement
Education verified_user 0% verified
  • Carleton University
    Master of Applied Business Analytics, Technology Innovation Management
    Carleton University
    Sep 2021 - Jun 2023 (1 year 10 months)
    Technology Innovation Management (TIM) is a unique master’s program to train aspiring entrepreneurs on creating wealth at the early stages of company or opportunity life cycles. The program focuses on the launch and growth of technology companies and growth-seeking initiatives of existing companies. The program provides benefits to founders of new companies, people seeking more senior leadership roles at existing companies, and talented professionals building credentials and expertise for their next career move. The Master of Applied Business Analytics (MABA) is a pathway in the TIM program that targets individuals who want to specialize in the application of advanced business analytics to solve technology innovation management and techno
  • Swinburne University of Technology
    Master of Business Information Systems, Business Analysis
    Swinburne University of Technology
    Jan 2020 - Dec 2021 (2 years)
    The Master of Business Information Systems develops expertise in technical, business modelling, analytical, communication, data visualisation, statistical analysis, stakeholder engagement and strategic skills. Close industry links and experience with corporate systems provide opportunities to practically apply knowledge learned. The course design also allows the choice of electives to complete a specialisation in related areas such as business analytics or project management. The Master of Business Information Systems is accredited by the Australian Computer Society (ACS). With the focus on business analysis in the course, graduates also receive a certificate from the International Institute of Business Analysis (IIBA).
  • Monash College
    Professional Year Program, ICT
    Monash College
    Jan 2018 - Dec 2019 (2 years)
    Skills: Microsoft Office · IT Business Analysis
  • RMIT University
    Bachelor of Information Technology, Information Technology
    RMIT University
    Jun 2014 - Jun 2018 (4 years 1 month)
    ● Major in Information Technology. Completed in mid-2018 - Specialised in front-end website design & development as well as user interfaces - Familiar in working with a teamwork collaboration environment and project management such as agile, scrum, waterfall, RUP, and many others - Appointed on different roles in several projects, such as: team leader, scrum master, and business analyst ● Minor in BUSINESS (ENTREPRENEURSHIP) - Completed several units from entrepreneurship course to gain more knowledge about start-ups and project management. - Internship as an Event & Communication Coordinator in a start-up IT company, CollectMe Pty. Ltd. (ili! Iloveit!) - Completed a logistic and supply chain management unit
  • D
    Senior High School, General Studies
    Darma Yudha
    Jan 2011 - Dec 2014 (4 years)
    - 10 Top students in the class. - Class President 2-3 times during Junior High.
Projects verified_user 0% verified
  • R
    RideOn Car Sharing Scheme Web Application
    Feb 2018 - Jun 2018 (5 months)
    ● Role as Scrum Master & Business Analyst. Main objective: Create an interactive and user-friendly website that enables users to search nearby cars to book and return at chosen time and date (only if they register/login to the website) and finally make payment using sandbox PayPal. Users will also be able to track their booking history. Have the database of each userID, carID, bookingID, etc. - Worked in Agile IT Project Management. - Managed a team of 4. - Liaised with all of the stakeholders (Scrum Team, Product Owner, Project Sponsor). - Created User Story, Acceptance Criteria. - Designed Draft Design and Prototype - Created Wireframe of User Journey Flowchart and Sitemap - Allocated backlogs tasks to Scrum Team accordingly and set up
  • C
    Cinema Aurora Website
    Feb 2018 - Jul 2018 (6 months)
    ● Role as Scrum Master & Business Analyst Main Objective: Create a Website that allows users to search movies by name, search and book movies 1 week in advance. Allows users to check out movie lists, FAQ pages, go through the booking process, fill in their details and make payment. - Worked in Agile IT Project Management. - Managed a team of 4. - Liaise with all of the stakeholders (Scrum Team, Product Owner, Project Sponsor). - Created User Story, Acceptance Criteria - Designed Draft Design and Prototype - Allocated backlogs tasks to Scrum Team accordingly and set up agreed Deadlines. - Managed the Front-End Developer, Website Design & Development. - Utilised Kanban Board as a working guideline (Trello, JIRA) - Wrote and Organised Projec
Awards verified_user 0% verified
  • S
    2022 SSC Awards of Excellence - Student Leadership
    Shared Services Canada
    Sep 2023
    In recognition of your leadership and contribution to the achievement of Shared Services Canada objectives and priorities.
  • G
    Best Deputy Leader
    Global Galaxy Organization
    Jun 2017
    “With this certificate of recognition for your high standards of excellence in Leadership in the 2017 Galaxy Outbound Training Camp.”