K
Kyra Mae Empil
About
Detail
Province of Benguet, Philippines
Résumé
Jobs
verified_user
0% verified
- RMarketing & Sales CoordinatorReal Estate Investing WomenJul 2023 - Current (3 years)Led data-driven social media strategies by analyzing engagement metrics across Facebook, Instagram, LinkedIn, and MeetUp, identifying growth opportunities that boosted follower count by 35% and expanded reach to 15,000+ users, enhancing brand visibility and lead generation. Optimized sales outreach by converting social media engagement into customer inquiries, directly contributing to a 10% increase in monthly revenue through relationship-building and prompt response to leads. Strengthened brand loyalty by fostering real-time interactions with followers, resolving concerns, and initiating conversations that drove a 40% rise in engagement, translating audience trust into repeat sales. Planned and executed 15+ time-sensitive marketing campaig
Customer Service - Collections SpecialistInDebtedNov 2021 - Jul 2023 (1 year 9 months)Executed 60-100+ communications daily through email, SMS, chat, and calls, achieving a 90% resolution rate for collections and financial inquiries while proactively upholding customer satisfaction scores above 97% and adhering to global regulatory requirements. Monitored and analyzed account statuses to identify overdue payments, initiating proactive outreach that decreased delinquent accounts by 20%. Ensured full compliance with company policies and international regulations, streamlining the payment collection process and mitigating financial risk. Negotiated payment plans for 500+ accounts and resolved complex payment disputes, securing a 15% reduction in outstanding debts while maintaining a 95% customer retention rate. Utilized data-dr- Social Media SpecialistElevateJan 2021 - Nov 2021 (11 months)Executed daily social media management, efficiently handling 50+ inquiries per day and achieving a 95% response rate. Resolved customer concerns swiftly and coordinated escalations to drive seamless service delivery. Designed and implemented visually impactful graphics that resonated with target audiences and aligned with campaign objectives. This led to a 20% increase in audience engagement, enhancing brand recognition and reinforcing a consistent brand identity across digital channels. Strategized and executed targeted social media engagement initiatives, resulting in a 25% increase in follower growth and a 20% boost in click-through rates for promotional campaigns. Developed data-driven content calendars, optimized posting schedules, and
Education
verified_user
0% verified
- Bachelor of ScienceSaint Louis University