Kyra Fuller

Jobs 0% verified

Program Implementation Specialist

Girls Who Code

May 2023 - Apr 2025 (2 years)

Managed end-to-end implementation of national training initiatives, aligning with program goals and timelines. Conducted virtual training and onboarding for facilitators and college mentors, incorporating feedback to optimize learning outcomes. Collaborated with curriculum, operations, and legal teams to ensure successful program launches. Designed visually engaging slide decks to support training delivery, ensuring alignment with learning goals and accessibility standards. Oversaw data systems to ensure accurate tracking of training milestones, program compliance, and stipend eligibility.
S

Operations Associate

Seated Technologies

Aug 2021 - May 2022 (10 months)

Resolved customer inquiries via chat and email, maintaining a 95% satisfaction rate through prompt, solution-oriented communication. Improved first-contact resolution by 17%, contributing directly to the team's success in meeting key performance indicators. Partnered with marketing teams to support campaign execution, resulting in a 25% increase in lead generation. Created clear, comprehensive training materials for offshore support agents.
S

Design Thinking Facilitator

SMASH Academy (Seasonal)

Jun 2021 - Jul 2025 (4 years 2 months)

Guided students through the design and development of a mobile app addressing a local community issue, integrating problem-solving and real-world tech skills. Tracked student engagement and outcomes using quantitative/qualitative data Designed and implemented experiential learning activities for 30+ students, resulting in increased participation and application of STEM principles. Analyzed assessment data, survey results, and program evaluations to identify areas for growth and improve the effectiveness of STEM programming.

Education 0% verified

About

Detail

Timeline

Résumé