Kwadi Higgins Quality Assurance & Technical Consulting Expert

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AI Trainer

Nov 2025 - Current (10 months)

Lead Quality Assurance Engineer

NinjaOne

Sep 2019 - Mar 2024 (4 years 7 months)

-As a Lead QAE, I played a pivotal role in the successful launch and growth of new software, leveraging my expertise to analyze requirements, suggest improvements, conduct rigorous testing, and identify critical bugs -By designing in-depth test cases and collaborating closely with developers and project managers, I ensured the reliability and functionality of both new and older features, providing valuable feedback and guidance throughout the development cycle -I excelled in fostering team cohesion by orchestrating meetings, offering support to new team members through demonstrations and updated documentation, and contributing to the optimization of test case prioritization and analysis

Quality Assurance Analyst

Alogent

Jan 2018 - Sep 2019 (1 year 9 months)

- Ensured superior product usability through meticulous test planning, bug identification, and user-friendly enhancement suggestions - Developed comprehensive training programs, effectively translating technical concepts for internal teams and non-technical stakeholders - Proficiently tested software and hardware across various dimensions, utilizing advanced test case management tools to streamline processes - Demonstrated leadership by guiding new team members through onboarding and shouldering additional responsibilities to drive team success

Technology Consultant

Hewlett Packard Enterprise

Jan 2016 - Jan 2018 (2 years 1 month)

-Upon joining, I became a proud member of the HPE Analytics and Data Management Team, where I immersed myself in the world of Business Intelligence tools and processes through comprehensive training -Reflecting on my journey, I had the privilege to delve into the fascinating world of data analytics and management, collaborating with talented peers to create innovative solutions -I also had the privilege of conducting QA + UAT testing on a widely used global healthcare website, ensuring its reliability and performance for users worldwide Technical Skills • Unix – Trained • Business Objects – Trained • DataStage – Trained • Spotfire – Trained • HPGM – Trained • SQL (1+ years) • Agile Method • RackSpace • Rally • HP ALM • Ab Initio

Research Assistant - Robotics

University of Central Arkansas

Oct 2015 - Dec 2015 (3 months)

-I dove headfirst into the world of EZ Robots, uncovering their cool features, ways they could be used, and how they could shake up education -Armed with this knowledge, I set out on a mission to bring the excitement of coding to kids -Through interactive sessions and fun activities, I made coding feel like a game, sparking curiosity and creativity in young minds

Robotics Project Group Leader

University of Central Arkansas

Jan 2015 - May 2015 (5 months)

• Scheduled meetings • Took responsibility for group •Met deadlines • Attended symposium • Wrote research paper • Turned in assignments • Demonstrated leadership • Wrote weekly reports

Sales Associate

Gordmans

Jul 2012 - Jan 2013 (7 months)

• Prepared merchandise • Handled guest inquiries • Acknowledged and greeted guests

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Patient Customer Service

St Vincents Hospital

Jan 2011 - May 2011 (5 months)

• Escorted patients around a large hospital • Demonstrated people skills • Sorted files, organized folders, and labeled items so records of patients could be located quickly • Interviewed patients • Addressed mail so it could be sent to the correct residence of volunteers • Answered phone calls • Handled multiple tasks simultaneously

Student Ambassador

People to People Ambassador Programs

May 2009 - Jun 2009 (2 months)

• Displayed people skills • Helped lay sod for brand new homes from charity program • Cut down invasive plants to help save a forest’s natural plants • Socialized with people from different cultures • Participated in activities to build leadership skills • Took responsibility • Handled a budget • Lead group members to the designated meeting areas

Kwadi Higgins

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