Kunavathi Murukan

Kunavathi Murukan  new_releases

About

Detail

Recruitment Specialist
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Contact Kunavathi regarding: 
Flexible work
person_search
Finding candidates
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Aspire Lifestyles
    Lifestyles Concierge
    Aspire Lifestyles
    Nov 2022 - Oct 2023 (1 year)
    ●Manage guest/customer complaints.

    ●Taking messages.

    ●Managing mail, chats and calls.

    ●Perform basic administrative/secretarial/reception duties.

    ●Arranging transportation and excursions upon visitor request.

    ●Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation.

    ●Arranging tours and activities.

    ●Making dinner/event reservations for guests.

    ●Obtaining tickets for events.

    ●Arranging special services.

    ●Providing or arranging for general business services for guests.

    Managing customer/guest requests for housekeeping and/or maintenance.
  • Concentrix
    Subject Matter Expert
    Concentrix
    Aug 2018 - Mar 2022 (3 years 8 months)
    ●Applying subject expertise in evaluating business operations and processes.

    ●Identifying areas where technical solutions would improve business performance.

    ●Consulting across business operations, providing mentorship, and contributing specialized knowledge.

    ●Recommending technical solutions.

    ●Overseeing the development, testing, and implementation of technical solutions.

    ●Determining whether technical solutions meet defined requirements.

    ●Verifying technical reference information, including user guides, training manuals, and system requirements.

    ●Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users.
  • Customer Connect Malaysia Sdn Bhd
    Researcher
    Customer Connect Malaysia Sdn Bhd
    Jan 2016 - Jun 2018 (2 years 6 months)
    ●Collaborating with account managers to compile a consistent list of requirements.

    ●Attracting suitable candidates through databases, online employment forums, social media, etc.

    ●Conducting interviews and sorting through applicants to fill open positions.

    ●Assessing applicants' knowledge, skills, and experience to best suit open positions.

    ●Completing paperwork for new hires.

    ●Promoting the company's reputation and attractiveness as a good employment opportunity.

    ●Keeping up-to-date on current employment legislation and regulations and enforcing them within the company.

    ●Providing recruitment reports to team managers.
  • SCICOM MSC BHD
    Customer Service Representative
    SCICOM MSC BHD
    Jan 2013 - Dec 2015 (3 years)
    ●Maintaining a positive, empathetic, and professional attitude toward customers at all times.

    ●Responding promptly to customer inquiries.

    ●Communicating with customers through various channels.

    ●Acknowledging and resolving customer complaints.

    ●Knowing our products inside and out so that you can answer questions.

    ●Processing orders, forms, applications, and requests.

    ●Keeping records of customer interactions, transactions, comments, and complaints.

    ●Communicating and coordinating with colleagues as necessary.

    ●Providing feedback on the efficiency of the customer service process.

    ●Managing a team of junior customer service representatives.
Education verified_user 0% verified
  • Universiti Teknologi Malaysia
    Master of Business Administration - MBA, Entrepreneurship/Entrepreneurial Studies
    Universiti Teknologi Malaysia
    Jun 2022 - Jun 2023 (1 year 1 month)
Awards verified_user 0% verified
  • I
    Best Customer Service
    Issued by Kunavathi Murukan
    Received an award for Best Customer Hero