Ksenija Balic

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Business Development Manager

ASP Pharmaceuticals

Mar 2020 - Current (6 years 3 months)

Spearheaded business development initiatives for the US market, managing key accounts and leading cold-calling efforts with over 130 calls daily. Consistently exceed growth targets through proactive outreach and strategic client engagement. Oversee marketing initiatives, account management, and employee training, resulting in improved team efficiency and sales performance.

Client Relationship Manager

Top Doctors

Oct 2019 - Mar 2020 (6 months)

Managed a portfolio of 400+ high-value clients, providing first-rate service and onboarding support for SaaS products. Resolved complex service inquiries and technical issues, significantly improving client satisfaction and retention.

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Inside Sales Specialist

Mar 2019 - Mar 2020 (1 year 1 month)

Successfully generated leads through cold and warm calls, converting prospects into clients, and growing the customer base by 20%. Crafted targeted email campaigns that drove increased engagement and lead conversion.

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Sales Manager

FASTBUDS

Nov 2017 - Nov 2018 (1 year 1 month)

Expanded distributor and wholesaler networks, boosting regional market share by 15%. Managed social media channels, organized high-profile brand events, and implemented marketing campaigns that significantly enhanced brand visibility. Streamlined customer support processes, improving response times and customer satisfaction.

Operational Specialist

Treatwell

May 2016 - Feb 2017 (10 months)

Delivered inside sales and account management support for SaaS, improving customer retention rates through tailored solutions and technical assistance. Played a key role in optimizing sales workflows, resulting in a 10% increase in operational efficiency.

Hospitality Specialist

All Known Services

Jun 2015 - May 2016 (1 year)

Maximized revenue by employing advanced upselling techniques, consistently surpassing sales targets. Provided exceptional customer service, ensuring guest satisfaction and repeat business.

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Founder & Owner

Lilith Natural Cosmetics

Nov 2011 - Jun 2015 (3 years 8 months)

Launched and managed a successful natural cosmetics brand, developing and executing marketing strategies that doubled sales within the first two years. Led product design, content creation, and social media management, significantly growing the brand's online presence. Cultivated partnerships with bloggers and influencers, increasing brand reach and customer engagement.

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