K
Krystle Villarreal
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Corpus Christi, Texas, United States
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work
Full-time jobs
Résumé
Jobs
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- RCustomer Service Representative/Data EntryRemX-McKessonJun 2025 - May 2026 (1 year)• Answered inbound calls from patients, HCP, caregivers, etc.
• Callers would call to obtain program information for assistance with medication.
• Input information from patient applications into Salesforce System.
• Made outbound calls to patients, HCP, caregivers etc. pertaining to missing information on patient applications.
• Worked with agents from pharmacy to help with patients' medication. 
Account Service RepSWBCSep 2022 - Jul 2024 (1 year 11 months)• Mostly inbound calls, made some outbound calls as well.
• Assisted with new loan applications over phone.
• Assisted clients with making one-time payments over phone.
• Noted accounts accordingly when member made payment or called in pertaining to payment or needed account info.
• Transferred calls to member services.- Team Member/CashierWhataburgerNov 2017 - Apr 2020 (2 years 6 months)• Provide customer service.
• Take customers' orders to their liking.
• Answers all questions pertaining to items on menu, informs customers of new specials.
• Assists customers with payments (Cash, Credit/Debit Cards, Gift Cards).
• Maintain accurate records of transactions.
• Works independently and with team members to resolve escalated problems or complaints. - CCustomer Service RepresentativeConcentrixGeneral MotorsOct 2014 - Dec 2016 (2 years 3 months)• Inbound and some outbound calls due to troubleshooting on vehicles.
• Took documentation of all inbound calls on note pad.
• Answered all vehicle related questions concerning bluetooth, reset mileage, OnStar, starting and stopping vehicle, A/C and Heat Monitor, etc.
• Searched for car shop mechanics for clients with General Motor Vehicles.
• Made sure customers knew about any recalls on vehicles due to bad inventory.
• Sent out emails to General Motors Car Company managers when customers were going for a recall, tune-up, inspection or any vehicle maintenance.
• Transferred escalated calls to the right Tier or management.
• Made specific product recommendations based on customer needs and desires.
Education
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- DUndergraduate Certificate Medical Billing and CodingDevry University Keller Graduate SchoolFeb 2026CPC-A (Eligible)
- PHigh School DiplomaPoteet High SchoolJan 2000GPA 3.0