Krystle Rice

Customer service rep

Duluth Trading Company

Oct 2025 - Current (9 months)

Handling inbound calls with order issues, statuses for orders Providing one call resolutions Maintaining and providing knowledge of products and services Meeting performance goals

Customer Service Representative

Luxottica

Nov 2016 - Feb 2023 (6 years 4 months)

• Delivered responsive, solutions-driven support in a high-volume call center. • Resolved escalated issues with professionalism, enhancing customer retention and satisfaction. • Trained and mentored new hires, improving onboarding speed and service quality. • Utilized SAP, Salesforce, CyberSource, and Fiori HMC to manage customer accounts, orders, and payments efficiently. Member of email/ chat escalations team, assisting customer service representatives resolving issue with customers via phone or chat.

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Customer Service Associate

At Home Décor Store

Sep 2014 - Nov 2016 (2 years 3 months)

• Provided tailored in-store décor consultations, increasing transaction value. • Maintained accurate cash handling and register operations. • Collaborated with team members to create a positive shopping experience.

Customer Service Representative (Remote)

Liveops

Jul 2012 - Aug 2014 (2 years 2 months)

• Handled inbound calls and order processing, achieving a 95% satisfaction rate. • Performed secure credit card transactions and payment verification.

Customer Service & Sales Associate

Macy's

Nov 2009 - Jan 2010 (3 months)

• Provided sales support and customer assistance during peak season. • Ensured accurate cash reconciliation at shift close.

Customer Service & Sales Associate

Dots

Oct 2008 - Nov 2009 (1 year 2 months)

• Conducted transactions and maintained stock accuracy. • Handled financial documentation and POS system operations.

Payment Processor

Fifth Third Bank

Jun 2008 - Oct 2008 (5 months)

• Processed commercial loan payments with attention to detail and compliance. • Resolved discrepancies and upheld internal data standards.

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