Monitored performance metrics and shared feedback to help the team improve. Tracked and prepared reports on key customer service indicators such as satisfaction scores, resolution time, and inquiry volume. Assisted in organizing schedules and coordinating tasks to support smooth daily operations.
I
Merchandiser Officer
Itsie-Bitsie Boutique
Jan 2012 - Jan 2014(2 years 1 month)
Monitored product movement, including transfers, promotions, and clearance items, to optimize. Analyzed past sales data and prepared reports to support current season's product planning. Assisted in organizing and maintaining records to ensure smooth and efficient operations.
L
Inventory Officer
Lyncor Incorporated
Jan 2010 - Jan 2012(2 years 1 month)
Rotated inventory to remove old or expired stock and ensure accuracy. Prepared stock status reports, conducted physical inventory counts, and reported discrepancies. Supported inventory tracking and record-keeping to maintain smooth and efficient operations.
G
Customer Service Associate
Globis Incorporated
Jan 2009 - Jan 2010(1 year 1 month)
Responded promptly to customer and client inquiries, ensuring clear communication and timely follow-ups. Gathered, organized, and prepared data and documents for the Management Accounting department and external partners. Maintained and updated customer contact databases to ensure accurate records and easy accessibility.