Carolina Inés Facchini

Carolina Inés Facchini  new_releases

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Backend Developer
Thunder Bay, Ontario, Canada

Timeline

work
Job
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Education

Résumé

Jobs verified_user 17% verified
  • A
    Junior developer & Technical Support
    AirSuite Inc
    Mar 2024 - Current (2 years 2 months)
    Conduct tailored product demonstrations for prospective clients, ensuring alignment with their specific needs. Facilitate the onboarding process for new clients, ensuring a smooth transition and positive experience. Deliver comprehensive training sessions for new users, predominantly through online platforms, while also providing on-site support when necessary. Offer responsive technical support for the product via email, video conference, and phone channels, ensuring prompt resolution of issues. Collaborate closely with the development team to effectively communicate identified bugs and feature requests, meticulously documenting them in a centralized repository for tracking and prioritization. Utilize the in-house ticketing system to effic
  • S
    Fullstack developer public Remote experience
    Social Snowball
    Sep 2023 - Jan 2024 (5 months)
  • BairesDev
    PHP Developer public Remote experience
    BairesDev
    Sep 2021 - Sep 2023 (2 years 1 month)
    PHP Developer and Database replications for Kapitus. (12th Feb 2023 - Present) - PHP and bach scripting jobs migration to Qlik tool migration. - Replication of MySQL and SQL databases. - Analysis and comparisons between schemas, data and structure. Backend developer consultant for Refersion. (6th Sep 2021 - 20th Jan 2023) -Develop with PHP using CodeIgniter and Laravel Frameworks version 7. -Creation and Update of APIs and webhooks. AWS lambdas. MySQL and PostgreSQL databases. -CUS tickets and Bugs. Code reviews. Unit tests.
  • A
    Tecnico de mesa de servicios
    ALTEC Telecomunicaciones y Sistemas S.E
    Apr 2019 - Oct 2021 (2 years 7 months)
    Serve the customer and user of the internal and external services administered and developed by the company. Provide the diagnosis, resolution and derivation as the first line of incidents, according to the established quality standards. Receive, register, resolve or derive incidents through a ticket system. In some cases I resolve cases programming in PHP, Javascript, HTML, managing MySQL databases and testing applications. I managed to decrease the response time by 50% to the client by starting using instant messaging in the most urgent and immediate cases. Registration of incidents in the ticket system, document inquiries and FAQs, protocols and updates so we have a knowledge dictionary for future inquiries. Tech stack: HTML, PH
  • Aeropuertos Argentina 2000
    Customer Service
    Aeropuertos Argentina 2000
    Nov 2007 - Nov 2009 (2 years 1 month)
  • CNEA
    Desarrollo IT y soporte técnico verified_user Verified experience
    CNEA
    Feb 2007 - Mar 2012 (5 years 2 months)
Education verified_user 0% verified
  • Confederation College
    Information Communication Technology (ICT) Solutions for Business
    Confederation College
    Apr 2022 - Dec 2023 (1 year 9 months)
  • Google
    Google IT support proffesional specialist public Remote experience
    Google
    Feb 2018 - May 2018 (4 months)
  • UES21
    Bachelor's Degree in IT
    UES21
    Feb 2012 - Aug 2019 (7 years 7 months)
  • U
    Web Application Developer
    Universidad Tecnologica Nacional
    Feb 2009 - Nov 2009 (10 months)
  • University of Cambridge
    Word Processing Technical
    University of Cambridge
    Feb 2001 - Nov 2001 (10 months)
  • University of Cambridge
    English
    University of Cambridge
    Feb 2000 - Nov 2000 (10 months)
  • University of Cambridge
    Word Processing
    University of Cambridge
    Feb 2000 - Nov 2000 (10 months)