Kristyn Arrington
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Fraud and Trust & Safety expert
Arizona, United States
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Trust & Safety AgentWhatnotSep 2023 - May 2025 (1 year 9 months)• Assisted buyers with authenticity concerns, ensuring a seamless purchasing experience. • Investigated account violations against community guidelines, upholding platform integrity. • Collaborated on new processes to enhance buyer support, leading to improved customer satisfaction.- Trust & Safety SpecialistWhatnotSep 2023 - May 2025 (1 year 9 months)• Assisted buyers with authenticity concerns, ensuring a seamless purchasing experience. • Investigated account violations against community guidelines, upholding platform integrity. • Collaborated on new processes to enhance buyer support, leading to improved customer satisfaction.
- Fraud Operations SpecialistDoorDashMar 2021 - Jul 2023 (2 years 5 months)• Conducted thorough investigations into merchant fraud, analyzing sign-ups and suspicious orders to ensure legitimacy. • Transitioned to the Internal Fraud Team to identify and mitigate risks posed by internal bad actors. • Collaborated with cross-functional teams to develop fraud detection strategies, enhancing overall security measures.
- Fraud Operational SpecialistDoorDashMar 2021 - Jul 2023 (2 years 5 months)• Conducted thorough investigations into merchant fraud, analyzing sign-ups and suspicious orders to ensure legitimacy. • Transitioned to the Internal Fraud Team to identify and mitigate risks posed by internal bad actors. • Collaborated with cross-functional teams to develop fraud detection strategies, enhancing overall security measures.
- Customer Contact RepresentativeDoorDashOct 2019 - Mar 2021 (1 year 6 months)• Provided exceptional support to merchants, ensuring a positive experience when contacting the support line. • Transitioned from Consumer to Merchant support to broaden knowledge and enhance service delivery. • Actively sought opportunities to stand out and make a difference in a dynamic environment.
- Merchant Support Escalations RepresentativeDoorDashOct 2019 - Mar 2021 (1 year 6 months)• Provided exceptional support to merchants, ensuring a positive experience when contacting the support line. • Transitioned from Consumer to Merchant support to broaden knowledge and enhance service delivery. • Actively sought opportunities to stand out and make a difference in a dynamic environment.
- Escalation SpecialistDoorDashAug 2019 - Oct 2019 (3 months)• Provided exceptional support to customers facing billing and order issues, ensuring a first-call resolution. • Managed both inbound phone calls and web tickets, demonstrating effective communication skills. • Contributed to a 20% increase in customer satisfaction scores through dedicated service. • Collaborated with team members to streamline processes, enhancing overall efficiency.
- Consumer Escalations SupportDoorDashAug 2019 - Oct 2019 (3 months)• Provided exceptional support to customers facing billing and order issues, ensuring a first-call resolution. • Managed both inbound phone calls and web tickets, demonstrating effective communication skills. • Contributed to a 20% increase in customer satisfaction scores through dedicated service. • Collaborated with team members to streamline processes, enhancing overall efficiency.
- Customer Service RepresentativeMckessonNov 2018 - Apr 2019 (6 months)• Conducted outbound calls to insurance companies to gather essential benefit information for patients. • Assisted patients with financial inquiries regarding oncology medications, ensuring timely support. • Collaborated with healthcare teams to streamline communication and improve patient outcomes. • Developed strong relationships with insurance providers, enhancing service efficiency and patient satisfaction.
- Insurance Specialist & CSRMckessonNov 2018 - Apr 2019 (6 months)• Conducted outbound calls to insurance companies to gather essential benefit information for patients. • Assisted patients with financial inquiries regarding oncology medications, ensuring timely support. • Collaborated with healthcare teams to streamline communication and improve patient outcomes. • Developed strong relationships with insurance providers, enhancing service efficiency and patient satisfaction.
- Data ProcessorCognizantSep 2018 - Nov 2018 (3 months)• Processed data entries for billing departments of major health insurance companies, ensuring accuracy and compliance. • Applied payments and credits to subscriber accounts, resolving account discrepancies efficiently. • Improved account management processes, contributing to a 15% reduction in billing errors. • Collaborated with cross-functional teams at Cognizant to enhance operational workflows in Phoenix, Arizona.
- Data Billing Entry ProcessorCognizantSep 2018 - Nov 2018 (3 months)• Processed data entries for billing departments of major health insurance companies, ensuring accuracy and compliance. • Applied payments and credits to subscriber accounts, resolving account discrepancies efficiently. • Improved account management processes, contributing to a 15% reduction in billing errors. • Collaborated with cross-functional teams at Cognizant to enhance operational workflows in Phoenix, Arizona.
- ABilling SpecialistAmerican Fire Equipment Sales and ServiceMar 2018 - Jun 2018 (4 months)• Managed payment processing in the accounts receivable department, ensuring timely collection of outstanding balances. • Conducted outreach to businesses to confirm payment timelines, enhancing cash flow efficiency. • Implemented systematic follow-ups that improved collection rates by 15%. • Contributed to the financial stability of American Fire Equipment Sales and Service, a leader in fire safety solutions.
- ABILLING AND COLLECTIONS ADMINAmerican Fire Equipment Sales and ServiceMar 2018 - Jun 2018 (4 months)• Managed payment processing in the accounts receivable department, ensuring timely collection of outstanding balances. • Conducted outreach to businesses to confirm payment timelines, enhancing cash flow efficiency. • Implemented systematic follow-ups that improved collection rates by 15%. • Contributed to the financial stability of American Fire Equipment Sales and Service, a leader in fire safety solutions.