Associate Director For HofstraCard Services
Hofstra University
Aug 2016 - Jan 2021 (4 years 6 months)
Administrator and technician for extensive card reader and lockdown system with 24/7 mission.
• Developed and documented policies and procedures to increase efficiency and transparency.
• Developed and managed testing program for new access control system to ensure expected outcomes and identify training needs.
• Led a three-department work group to improve and maintain the Campus Lockdown System.
• Developed curricula and trained hundreds of employees to increase card reader system utilization, reliability, and policy compliance.
• Installed and maintained card readers and POS systems to provide physical access control and financial services to students and employees across campus.
• Participated in 24/7 on-ca