Kristine Daylusan Fraud Specialist II at JPMorgan Chase & Co.

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Technical Sales Representative

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Mar 2026 - Aug 2026 (6 months)

Assist customers with their technical needs through inbound and upselling new protection plan.
Senior Customer Service Representative

MODER

Feb 2025 - Dec 2025 (11 months)

Responsible for supporting borrowers with inquiries related to their mortgage accounts. Day-to-day tasks include handling inbound customer calls, responding to email or chat inquiries, and providing accurate information on payments, escrow, statements, and account status. Research and resolve servicing issues, document interactions in internal systems, and follow established workflows and regulatory guidelines. The role also involves coordinating with internal teams to escalate complex cases and contributing to a positive borrower experience.
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Kristine Daylusan

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