Kristina Beatrice Canales

Support Analyst

CI&T

Mar 2024 - Current (2 years 8 months)

• Log tickets as per policies assigned and ensure consistent productivity and quality of service with clients. • Maintains levels of ethical work standards and compliance with organization and project policies & procedures. • Investigate issues, identify root causes, and guide customers through resolutions while coordinating with internal teams for escalations. • Develop and maintain training materials, process documentation, knowledge base articles, and SOPs to support onboarding and ongoing operations, ensuring resources remain accurate and up to date. • Support software integrations by assisting clients with system connectivity, troubleshooting integration-related issues, validating data flow, and coordinating with technical teams t

B

Member Advisor

Bonzo

Jan 2023 - Jan 2024 (1 year 1 month)

• Facilitates the relationship between companies and their clients by processing orders and assisting clients with other errors, account questions, billing, and cancellations. • Manage customers' accounts and maintain customer databases by updating account information through multiple chats. • Investigate account and process-related concerns, identify root causes, and coordinate with internal teams to resolve complex issues. • Leveraged B2B SaaS expertise to manage accounts, troubleshoot platform issues, and drive successful outcomes for B2B clients.

Customer Administration

Avid Technology

Jan 2022 - Jan 2023 (1 year 1 month)

• Ensured customer satisfaction and provided professional customer support mostly with purchase transaction and with online store via email, multiple chats, and outbound calls. • Investigated purchase-related issues, identified root causes, and guided customers through resolutions to maintain high accuracy and satisfaction.

C

Technical Support Advisor I

Concentrix [Apple Inc.]

Jan 2021 - Jan 2022 (1 year 1 month)

• Utilized various client-based tools and applications for customer management and servicing to provide troubleshooting steps through live chats. • Investigated system and account issues, identified root causes, and coordinated with internal teams for escalations to ensure high-quality resolutions.

M

Customer Service Representative II

Majorel [Microsoft Advertising]

Jan 2020 - Jan 2021 (1 year 1 month)

• Assisted customers in required processes including but not limited to in-depth information on advertising, technical support on tools, and resolving any open issues with the customer through live chats and emails. • Investigated complex technical issues, identified root causes, and coordinated with internal teams to resolve open concerns.

R

Starbucks Barista

Rustan's Coffee Corporation

Jan 2019

• Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

Kristina Beatrice Canales

About

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Résumé

Kristina Beatrice Canales

About

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Behavioral traits