Customer Success Manager with a strong track record of managing a diverse portfolio of 22 clients representing $2M ARR. Known for delivering exceptional customer experience, achieving a 95% retention rate, and maintaining an NPS score of 9.7. Proven ability to optimize operations through data-driven initiatives, improving data accuracy by 10% and accelerating turnaround times by 20%. Passionate about improving healthcare and building lasting customer relationships that drive sustainable business growth.
