K
Kristen Gilliam
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Social Media Manager
Missouri, United States
Contact Kristen regarding:
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Full-time jobs
Starting at
USD60K/year
Flexible work
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Résumé
Jobs
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- DDigital Media AnalystDELL (Confidential*), St. Louis City County, MissouriAug 2020 - Current (5 years 1 month)- Analyzed and extracted customer reviews and FAQs from BazaarVoice/Sprinkler/Amazon Vendor Central for retail e-commerce platforms, focusing on lower rating (3 stars and below), while responding customer FAQs - Liaised with Dell Product Group/Quality Control/other support teams for reviews where team is unable to find relevant information - Helm the management of tracking, prioritization, and segmentation of issues and opportunities, leveraging my inherent ability to synthesize and distil complex issues; provided in-depth assessments emerging or urgent global topics and trends
- DMarket ManagerDELL (Confidential*), St. Louis City County, MissouriApr 2020- Championed the use of innovative, leading edge marketing practices; maintained and influenced business relationships through increased shelf space, product placement and consistent productivity. - Flawlessly managed and execute end-to-end marketing strategies and tactical plans of varying levels of complexity using a mix of marketing channels and tactics. - Directed all planning, forecasting, market analysis, market research, sales events, corporate demos and competitive analysis for this market segment. - Led and maintained industry vertical affiliate distribution relationships while assessing and communicating on-site needs such as marketing material and promotional collateral. - Devised strategies to educate customers and department he
- XDistrict ManagerXNov 2019 - Mar 2020 (5 months)- Developed comprehensive creative, concise and persuasive feedback for review by the client and managed all transactions/task from Client regarding the applications being reviewed. - Employed various modes of communication to quickly and effectively process the client’s requests; strategically analyze client reports and other available data to complete reporting requirements. - Consistently recommended new content or effective solutions based on investigation, insights and information gathered from review of applications. - Demonstrated subject matter expertise in programs, products and/or platforms assigned; maintained pertinent paperwork and records through data entry.
District ManagerMicrosoftFeb 2015 - Mar 2020 (5 years 2 months)- Galvanized brand by instilling a strong belief in the Microsoft brand; assisted retailers with weekly customer facing and selling events of Microsoft core products while maintaining a thorough understanding of the products . - Established and maintained continuous rapport with Retail Partner management to maintain and protect brand presence of all Microsoft brands and the space they occupy at retail. - Collaborated and organized launch of Windows 10 in a multi-state territory of 85 stores. Facilitated updates of security patch releases under Microsoft by submitting feedback for bug fixes for the Windows 10 software platform to - Delivered training by walking- and -talking demonstrations, informal/ formal group presentations and events co- Service AdvisorTeslaJul 2013 - Dec 2014 (1 year 6 months)- Established worthwhile improvements to existing programs, and procedures by creating new file forms, as needed, for team members, while streamlining inventory and ordering of office supplies processes. - Interfaced with team and manager to ensure customer operational issues are addressed expediently and proactively. - Efficiently processed monthly Wells Fargo expenses for a staff of 15 and created labels, prepared and shipped all outgoing Fed Ex packages. - Evaluated and conducted new delivery, PDI check-ins, reported and documented damage inspections daily; successfully completed and closed PDI tickets, utilizing pictures and descriptions. Oversaw and communicated Customer Service Schedule,
Education
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- ABachelor's degree Business Administration and Management, GeneralAugusta University