K

Krishna Chandra Gupta

About

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Maharashtra, India

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Résumé

Jobs verified_user 0% verified
  • R
    Remote Solutions Consultant - Customer Success
    Recruit CRM,
    Jan 2024 - Current (2 years 7 months)
    • Led the end-to-end implementation and onboarding of a new SaaS automation product (Workato), managing clients across APAC, Europe, and LATAM, driving over $100,000 ARR within a year. • Maintained a 99% customer retention rate by proactively managing account health, identifying churn risks, and implementing personalized engagement strategies to drive renewals. • Executed enterprise client migrations and implementations, ensuring seamless adoption of automation solutions, increasing expansion revenue and improving 100% CSAT. • Designed & deployed 1,000+ automation workflows using Workato, Zapier, and custom API integrations (Rest API's, GraphQL, Webhooks), enhancing client processes and improving operational efficiency by 45%. • Optimi
  • Recruit CRM
    Remote Customer Success Associate
    Recruit CRM
    Oct 2022 - Dec 2023 (1 year 3 months)
    • Managed customer support for the Europe region, achieving 100% CSAT with an industry-leading 19-second median response time, ensuring rapid issue resolution and high client retention. • Drove customer onboarding and feature adoption by leading product tours, onboarding series, and automation workshops, significantly boosting engagement and retention. • Designed and deployed AI-powered Intercom chatbots, automating support workflows, reducing response times, and optimizing customer interactions for faster resolution. • Led onboarding and automation implementation for clients across LATAM, Europe, and APAC, specializing in Zapier, Workato, and API integrations, driving higher adoption and productivity. • Acted as a strategic liaison be
  • R
    Trainee - Customer Success
    Recruit CRM,
    Jun 2022 - Sep 2022 (4 months)
    • Developed deep product expertise, enabling the creation of proactive customer success strategies and data-driven support solutions, leading to higher user engagement and retention. • Produced engaging Loom video tutorials, streamlining customer onboarding and feature adoption, reducing time-to-value and improving self-service efficiency. • Managed real-time chat support for the European region, ensuring rapid issue resolution, 100% CSAT, and enhanced customer retention through personalized support experiences. • Led alpha testing and UAT, identifying critical software issues and providing actionable insights to product teams, resulting in enhanced software quality and improved user experience. UAT, identifying critical software issues
Education verified_user 0% verified
  • S
    Bachelor of Commerce
    St. Andrew's College of Arts
    Jul 2019 - Jul 2022 (3 years 1 month)