Krishelle Ethel Marie A. Escano I am a very dedicated person who wants to use

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Rooming Supervisor, Hotel Accommodation

May 2023 - Sep 2023 (5 months)

FIBA World Cup 2023 Local Organizing Committee • Supervise the operation in the hotel from group to final phase. • Liase between FIBA staff & officials on the execution of all agreed accommodation services, food and facility usage; while ensuring that all expectations are met. • Plan and coordinate room requirements for all FIBA guests in the assigned hotel. • Coordinate with hotel personnels (front office, reservations, concierge, etc.) and local organizing committee FA (transportation, airport, etc.) during the arrival and departure of FIBA staff & officials. • Deal with requests and complaints of guests. Monitor their activities to ensure that accommodation policies are strictly followed. • Monitor hotel assistants and volunteers a

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Senior Customer Service Representative

Cardinal Health International Philippines, Inc.

May 2020 - Current (6 years)

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Senior Representative

Cardinal Health International Philippines, Inc.

May 2020 - Nov 2023 (3 years 7 months)

• Provide proactive solutions and services to customers relating to medical supplies - order placement and status; insurance verification; and medical documentation. • Coordinate with other departments to provide efficient solutions to customers relating to medical billing, audit, reimbursement, shipping/delivery, etc.

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Section Head

Philippine ASEAN Para Games Organizing Committee

Jan 2020 - Mar 2020 (3 months)

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Section Head, Hotel Accommodation

Philippine ASEAN Para Games Organizing Committee

Jan 2020 - Mar 2020 (3 months)

• Generally, helps the manager keep the team's tasks running smoothly. • Coordinate with partner hotels to meet accommodation requirements of ASEAN Games participants. • Collaborate with different departments and oversee day to day operation of the cluster. • Interview potential employees to determine if they would be a good fit for the organizing committee's culture and needs. • Provides training and overall management to hotel coordinators and volunteers.

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Section Head, Hotel Accommodation

Philippine Southeast Asian Games

May 2019 - Dec 2019 (8 months)

• Act in the role of a manager, coordinate with partner hotels to meet accommodation requirements of Sea Games participants. • Collaborate with different departments to ensure efficiency of procedural events. • Oversee day to day operations of the cluster. • Review resumes and interview applicants to determine if they are qualified as subordinates. • Perform various tasks such as handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff, etc.

Section Head

Philippine South East Asian Games Organizing Committee

May 2019 - Dec 2019 (8 months)

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Junior Executive Assistant

Philippine Southeast Asian Games

Jan 2019 - Apr 2019 (4 months)

• Effectively manage and execute a wide variety of tasks including, but not limited to: managing the director and team calendars, organizing travel and conferences, coordinating executive level meetings and events, and preparing presentations, as requested. • Responsible for assuring smooth communication between the director and managers and other departments of the company as well as clients, customers, and suppliers. • Evaluate candidates, assessing their resumes and credentials, and invite them for interviews. • Coordinate with managers to schedule interviews and orientations for new hires. • Manage applicant tracking systems to track hiring status and employee turnover. • Provides direction, coaching, and overall management to admi

Junior Executive Assistant

Philippine South East Asian Games Organizing Committee

Jan 2019 - Apr 2019 (4 months)

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Marketing Virtual Assistant

The VA-Hub, Inc.

Nov 2018 - Dec 2018 (2 months)

Activities/Skills: • Basics of Marketing and Virtual Assistant • Social Media Marketing, Blogging, Bookmarking and Link Building • Communications Plan • Flyer, Poster, Video Animation, Facebook Business Page • Canva, Pixlr, Powtoon, Wordpress

Verification Consultant

Payward, Inc

Jul 2017 - Sep 2018 (1 year 3 months)

• Supports on-boarding clients and deals with their issues quickly and smoothly. • Process client verification, account closure, payments, etc. • Meet a high level of service excellence in responding to customer's requests via Zendesk. • Provide support for customer complaints, and other queries. • Follow company policies, risk and compliance processes, Due Diligence, KYC, etc. • Resolves additional requests from internal departments via Zendesk and Slack. • Documents and escalates issues to the relevant departments. • Perform special projects, and other duties as directed or assigned.

Verification Consultant, Customer Support

Payward, Inc

Jul 2017 - Sep 2018 (1 year 3 months)

(Work From Home - Full Time) - Supports in on-boarding clients and deal with their issues quickly and smoothly. - Responsible for processing and verifying clients' documents. - Process client verification, account closure, payments, etc. - Meet high level of service excellence in responding to customer's request. - Provide support for customer complaints, and other queries. - Follow company policies, risk and compliance processes, Due Diligence, KYC, etc. - Resolves additional request from internal departments. - Documents and escalates issues to the relevant departments. - Perform special projects, and other duties as directed or assigned.

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Associate, AML Compliance

Western Union Services Philippines Inc.

Oct 2016 - Sep 2017 (1 year)

• Provides AML Compliance support to agents and clients of Western Union and its affiliates to build programs with anti-money laundering laws as they apply to money services businesses in the assigned countries. • Responsible decision making in terms of releasing or refunding customer payments. • Evaluates internal controls and anti-money laundering compliance programs for agents and clients through transaction analysis, compliance reviews and sessions. • Responsible for follow up with agents and clients concerning review findings and communication of assessments to country management for Western Union or its affiliate. • Liaise with International Master-agents Compliance teams to investigate escalations received from the Global functio

Associate

AML COMPLIANCE CORPORATION

Oct 2016 - Aug 2017 (11 months)

Job Grade Level V AML Operations, Asia Regional Operations Center Western Union Services Philippines Inc. - Provides AML Compliance support to agents and clients of Western Union and its affiliates to build programs in compliance with anti-money laundering laws as they apply to Money Services Businesses in the assigned country(s). - Supports agents and clients to comply with company policies and procedures as they relate to anti- money laundering. - Responsible decision making in terms of releasing or refunding customer payments. - Evaluates internal controls and anti-money laundering compliance programs for agents and clients through transaction analysis, compliance reviews and sessions. - Responsible for follow up with agents

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Online Transcriptionist

Quicktate/iDictate

Jul 2016 - Dec 2016 (6 months)

(Work from Home - Part Time) - Transcribes a number of documents as assigned by the company. Some of these documents include medical files, voice mail messages, legal files, phone call recordings, letters, conference calls and memos among others.

Support Specialist

Western Union

Jul 2012 - Oct 2016 (4 years 4 months)

Job Grade Level III Western Union Business Solutions Asia Regional Operations Center Western Union Services Philippines Inc. - Handles request that facilitate the money transfer process, specifically in bank to bank (B2B) transactions for Western Union Online Fx and XE Trade - Meet high level of service excellence in responding to customer's request and promote Western Union & XE Trade services. - Provide support for customer complaints, pricing and/or foreign exchange queries for regular money transfer and bank to bank (B2B). - Support Western Union Business Solutions in processing different types of bank payments as well as providing customer service to our main business partners and reconciliation. - Responsible for processi

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Support Specialist

Western Union Services Philippines Inc.

Jul 2012 - Oct 2016 (4 years 4 months)

• Handles request that facilitate the money transfer process, specifically in bank to bank (B2B) transactions for Western Union Online Fx and XE Trade • Provide support for customer complaints, pricing and/or foreign exchange queries for regular money transfer and bank to bank (B2B). • Support Western Union Business Solutions in processing different types of bank payments as well as providing customer service to our main business partners and reconciliation. • Responsible for supporting investigations by responding to working on all bank inquiries, acting as the key link between clients and the internal back-office network. • Assist team members in work issues and other request. • Perform special projects, and other duties as directed.

Support Professional

Convergys

Sep 2011 - Jan 2012 (5 months)

Technical Support Professional

Stream Global Services, Inc

Sep 2011 - Jan 2012 (5 months)

Job Grade Level II Convergys (formerly Stream Global Services, Inc.) - Provide professional and efficient over-the-phone technical and customer support in the Accounting process in QuickBooks. - Provide efficient support and troubleshooting in setting-up, processing in and out transactions, reconciliation, online banking, mobile application synchronization, etc.

Marketing and Business Development Officer

OBS

Jan 2010 - Jul 2011 (1 year 7 months)

Incorporated - Develops marketing strategies for projects, including company websites and social media. - Creates and executes lead generation programs and log them to maintain accurate information of prospects, leads and clients in Salesforce CRM. - Responsible for acquiring and maintaining of accounts, building and maintaining relationships to previous and existing clients. - Analyzes data to determine campaign efficiency and to provide the right products and deliver excellent after-sales service in order to help Jobs180.com's employers with their talent sourcing needs. - Develop and communicate marketing plans, campaign results and project recommendations to senior management team. - Support the launch and development of integr

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Customer Solutions Officer

ACS Business Process Solutions de Mexico

Jul 2008 - Nov 2009 (1 year 5 months)

Customer Solutions Officer

Citigroup

Jul 2008 - Nov 2009 (1 year 5 months)

Provide world-class service excellence to Citi clients by offering consistent telephone banking experience. - Attend to both inbound and outbound telephone calls in accordance with the standard operating procedures. - Processing of online banking transactions which include financial entries and data maintenance. - Identify sales opportunities to further enhance Citi's client relationships.

Operations Assistant

Philam Asset Management, Inc

Sep 2007 - Jun 2008 (10 months)

- Settle transactions for clients and trades via cheque and fund transfer. - Transmit funds' trading orders to fund accountant. - Verify and confirm transactions with counter parties. - Coordinate with fund accountant for funds' transactions. - Request funding or fund expenses. - File trading orders and related documents to ensure complete documentation. - Handle counter parties' inquiries regarding trades/daily transactions. - Prepare certifications regarding financial records of counter parties. - Encode transactions (investments and redemptions) in trading system. - Ensure compliance to all reportorial deadlines relating to the funds.

Human Resources and Administrative Assistant

Philam Asset Management, Inc

May 2007 - Sep 2007 (5 months)

Perform assigned tasks as related to specific functions that may include any combination of General Clerical duties, tasks, or special projects as required or assigned (i.e. answering phones, filing, data entry, making copies, etc.) - Responsible for purchasing and billing of office supplies and equipment, monthly inventory, monitoring, time keeping, etc. - Communicates with hiring managers to gather details of the manpower request. - Seeks approval of the manpower request from the HR Heads for additional/net new headcount. - Conducts initial and behavioral interviews. - Endorses qualified candidates to hiring managers. - Solicits feedback from hiring managers on each candidate presented. - Provides timely feedback to candidates.

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Purchasing and Billing Department

NYK-FIL SHIP MANAGEMENT, INC.

Dec 2006 - Jan 2007 (2 months)

Krishelle Ethel Marie A. Escano

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Krishelle Ethel Marie A. Escano