Karem Nathaly Moreno Devia Production Project Manager

Account Manager

Buentipo Anchor

Sep 2022 - Current (3 years 8 months)

As an Account Manager, I was responsible for maintaining and nurturing client relationships, ensuring their needs were met while driving business growth. I collaborated closely with sales and product development teams to align our strategies with market demands, enhancing customer satisfaction and loyalty. Additionally, I utilized Jira for project management, effectively handling projects using Scrum methodology to streamline processes and improve team collaboration. My experience in digital marketing allowed me to design and implement strategies that not only drove brand growth but also deepened my understanding of customer expectations, ultimately contributing to long-term retention and satisfaction. Furthermore, I leveraged communication

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Project Manager Senior

BRM S.A.

Jan 2022 - Sep 2022 (9 months)

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Project Manager

ON THE FUZE - White Label HubSpot, WordPress and Design for HubSpot Agencies

Mar 2021 - Jan 2022 (11 months)

As a Project Manager, I was responsible for overseeing project timelines, budgets, and deliverables to ensure successful project execution and client satisfaction. I coordinated communication between internal teams and clients, facilitating issue resolution and delivering customized solutions. Additionally, I utilized Slack as our primary communication tool, which significantly improved collaboration and efficiency in account management, enabling more fluid and timely interaction with clients.

Project Manager

Sistole en Vivo

Sep 2019 - Dec 2019 (4 months)

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Líder de Cuentas

Contenidos El Rey

Sep 2019 - Mar 2021 (1 year 7 months)

As Account Leader, I was responsible for managing client relationships, ensuring their needs and expectations were effectively met. I coordinated communication between internal teams and clients, facilitating issue resolution and delivering customized solutions. Additionally, I used Slack as our primary communication tool, which improved collaboration and efficiency in account management, enabling more fluid and timely interaction with clients.

Project Manager

Social Live Agency

Aug 2018 - Sep 2019 (1 year 2 months)

As a Project Manager, I was responsible for overseeing project timelines, budgets, and deliverables to ensure successful project completion and client satisfaction. I coordinated with cross-functional teams to align project goals and foster collaboration. Additionally, I utilized HubSpot certifications in CRM, CMS, and sales to enhance client service and engagement, ensuring that our projects met client needs effectively. Furthermore, I leveraged Slack as our primary communication tool, facilitating real-time updates and collaboration among team members, which contributed to streamlined project management and improved team dynamics.

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Directora Marketing Digital

Action Mar-k S.A.S.

Jul 2017 - Jun 2018 (1 year)

As Digital Marketing Director, I was responsible for designing and implementing effective marketing strategies that drove brand growth and customer acquisition. I worked closely with sales and product development teams to ensure our campaigns were aligned with market needs. Additionally, I developed customer management skills, which allowed me to better understand customer expectations and improve customer satisfaction, thereby contributing to long-term loyalty and retention.

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Communications and Marketing Coordinator

Thermaflex Latin America

Aug 2014 - Jul 2017 (3 years)

- Diseñar e implementar estrategias de mercadeo y comunicaciones para la región. - Coordinar eventos y exposiciones a desarrollar en Colombia y otros países. Diseñar piezas publicitarias. - Planear y publicar contenidos en redes sociales y coordinar toda la estrategia de publicidad digital para Latinoamérica. LOGROS: Tuve a cargo el plan de marketing digital para Latinoamérica, lo que elevó el reconocimiento de marca y lideré la renovación de la imagen digital y el sitio web haciéndolo más amable e intuitivo.

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Project Manager

Centro Comercial El GranSan Victorino PH

Aug 2013 - Jul 2014 (1 year)

- Diseñar piezas publicitarias para los diferentes proyectos, implementar estrategias de mercadeo, organizar eventos, controlar proveedores, asistir al departamento en actividades de servicio al cliente, diseñar y ejecutar actividades BTL. - Planear, diseñar y publicar contenidos para redes sociales, mantener las comunidades virtuales, presentar informes de ejecución del plan de marketing digital y actualizar contenidos en la página web. - Organicé de manera exitosa la Sexta Feria de la Confección Mayorista, en conjunto con un equipo interdisciplinar, lo que incrementó las ventas y dio mayor reconocimiento al Centro Comercial y a las marcas participantes.

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Asistente Senior de Mercadeo

BERLITZ COLOMBIA S.A.

Feb 2011 - Jun 2013 (2 years 5 months)

- Controlar indicadores de gestión comercial, presentar informes de ventas, desarrollar estrategias de mercadeo, presentar informes a gerencia, diseñar planes de medios, formular y ejecutar planes de comunicación digital. - Apoyar y aportar en el desarrollo de los procesos de mercadeo y publicidad, crear piezas publicitarias, seguimiento a agencias y proveedores, controlar indicadores de gestón y el presupuesto del departamento. - Logré ascender de posición en menos de 6 meses. Presenté con éxito campañas para Latinoamérica en coordinación con la agencia creativa y las centrales de medios.

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Asistente de mercadeo

Materiales eléctricos y mecánicos MEM LTDA

May 2010 - Feb 2011 (10 months)

- Seguimiento a clientes, diseño de piezas publicitarias y retoques menores, apoyar, aportar, coordinar el desarrollo de los procesos de mercadeo-publicidad, bases de clientes. - Comunicación interna, diseño de merchandising, eventos, desarrollo de estrategias de mercadeo, informes a gerencia.

Asistente de Mercadeo

Impresistem sas

Feb 2009 - May 2010 (1 year 4 months)

- Desarrollo de estrategias, actividades de mercadeo en el sector de tecnología, Diseño y ejecución de actividades BTL, manejo de proveedores, archivo, atención a clientes, manejo de la exhibición del Show Room.

Asistente de Apoyo Logístico

Fundación Universitaria Panamericana

Jul 2007 - Dec 2008 (1 year 6 months)

Seguridad industrial, Administración de eventos, Emergencias, contrataciones y gestión en salud ocupacional.

Asesor Call Center – Ejecutivo de información

Fundación Universitaria Panamericana

Nov 2006 - Jul 2007 (9 months)

Servicio al cliente a través de la atención telefónica, recepción de llamadas, información, promoción de programas académicos, campañas de fidelización.

Karem Nathaly Moreno Devia

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Karem Nathaly Moreno Devia