K

Kranthi Kiran

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Andhra Pradesh, India

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Résumé

Jobs verified_user 0% verified
  • Flexiple
    Technical Support Manager
    Flexiple
    Feb 2025 - Jul 2025 (6 months)
    Led end-to-end technical support operations for global teams, ensuring SLA compliance and 24/7 availability for enterprise SaaS clients. Architected triaging and escalation workflows in Jira Service Management, improving SLA adherence by 30%. Automated SLA breach monitoring and ticket classification using Python, saving 20+ hours/month. Built BigQuery pipelines and dashboards for real-time insights into ticket volume, CSAT, and recurring issues. Implemented observability with Graylog, Grafana, and Prometheus to detect anomalies and reduce firefighting. Partnered with Engineering and Product to resolve escalations, drive bug fixes, and improve customer satisfaction. Introduced and scaled knowledge base/runbooks, deflecting 25% of L1 queries
  • Wissen Technology
    Principal Engineer - TechOps
    Wissen Technology
    Aug 2021 - Oct 2024 (3 years 3 months)
    Provided production support from pilot phase through go-live, ensuring platform stability and uptime. Resolved performance bottlenecks and optimized overall system efficiency. Managed deployments and infrastructure using Jenkins CI/CD and Cronicle. Automated log parsing, reporting, and data extraction with Python & MongoDB. Analyzed logs with Graylog and Grafana to identify root causes and implement fixes. Developed and optimized Java-based backend services for high-volume loan processing. Integrated RESTful APIs to enable seamless data exchange across services. Enhanced application performance by tuning JVM and JDK configurations. Built reusable Java components/utilities to improve maintainability and reduce duplication. Created and mainta
  • JFrog
    Developer Support Engineer
    JFrog
    Jan 2020 - Nov 2020 (11 months)
    Provided R&D-level customer support for JFrog Artifactory and other DevOps tools. Set up and configured JFrog applications and integrated them with databases (MySQL, Oracle, PostgreSQL). Analyzed log files, thread dumps, and JVM/OS parameters to troubleshoot customer issues. Reproduced customer scenarios, identified and resolved bugs, and contributed to feature enhancements. Developed and maintained a knowledge base of known issues and solutions. Managed approximately 25 emails and calls per day from customers. Coordinated with sales teams to address pre-sales inquiries, solidifying prospective client confidence in the company's products and services.
  • Cognizant Technology Solutions
    Senior Associate
    Cognizant Technology Solutions
    Nov 2018 - Jan 2020 (1 year 3 months)
    Resolved user problems through analysis, testing, and troubleshooting. Performed root cause analysis and collaborated with DevOps teams to address system and infrastructure issues. Provided hands-on support to end-users, documenting all interactions and contributing to the knowledge base. Integrated DevOps practices, improving CI/CD processes and infrastructure management. Managed Jenkins CI/CD pipelines, automating builds, tests, and releases. Monitored infrastructure using Graylog and Grafana.
  • N
    Technical Support Engineer
    NewNet Techno Engineering India Pvt Ltd
    Jun 2016 - Oct 2018 (2 years 5 months)
    Provided operational and systems engineering support for cloud applications on AWS (EC2, S3, RDS). Patched software and installed updates using AWS Systems Manager. Monitored application performance using AWS CloudWatch. Used Zendesk, JIRA, and Confluence for issue tracking, customer support, and documentation.
  • Klaus IT Solutions
    IT Analyst
    Klaus IT Solutions
    Jul 2015 - May 2016 (11 months)
    Provided technical support to McAfee customers across various channels. Gathered necessary information before escalating issues. Managed approximately 15 calls and 10 tickets from the customers per day.
  • F
    IT Analyst
    Future Focus Infotech
    Jun 2014 - Jul 2015 (1 year 2 months)
    Provided IT support to the Chairman and office staff, including Windows, macOS, mobile devices, and video conferencing. Designed and implemented new office IT infrastructure for GMR Group.
  • N
    Senior System Administrator
    Network Solutions (An IBM Company)
    Sep 2010 - Jun 2014 (3 years 10 months)
    Implemented, developed, and tested file, print, and application servers. Configured, installed, and supported hardware and software in Windows, macOS, and mobile environments. Provided IT support to users.
  • B
    Junior System Administrator
    Bhilwara Scribe Pvt Ltd.
    Sep 2009 - Sep 2010 (1 year 1 month)
    Performed system administration and hardware maintenance. System Admin and a Hardware Engineer. Assigning routine jobs and handing over specific tasks to them. Technical Co-ordination with vendors, Client for the technical maintenance of the company, Installation of Software's, LAN, ISDN modem, Hubs, D-Link and CISCO Switches, and maintenance of Medical Transcriptionists database.
Education verified_user 0% verified
  • S
    B.Tech: Computer Science and Systems Engineering
    Sri Vidyanikethan College of Engineering
    Jan 2003 - Jun 2007 (4 years 6 months)