Fátima Kourouma

Fátima Kourouma

About

Detail

Portuguese gaming support
Gauteng, South Africa

Contact Fátima regarding: 
Flexible work
Starting at USD16/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • N
    SALES MANAGER
    New Media
    Jan 2023 - Feb 2025 (2 years 2 months)
    Slack Zendesk Retention Computer Some of my duties : looking to build strong relationships with our VIP customers to increase their loyalty, and provide an excellent all-round experience. Help them with deposit issues . Engage with sales player , understand their needs and offer promotions and offers . Retrain the players Search for new Sales players
  • N
    CUSTOMER SUPPORT AGENT
    New Media Telecommunications
    Jul 2022 - Jan 2023 (7 months)
    Computer Competency Respond to player inquiries via live chat, email . Assist users with technical issues, deposits, withdrawals, and account verification. Handle complaints and escalate complex cases to the appropriate department. Provide personalized assistance to VIP players. Explain bonuses, promotions, and wagering requirements. Ensure players have a smooth experience on the platform. Verify identity documents for KYC (Know Your Customer) and compliance. Monitor suspicious activities and report potential fraud or money laundering. Ensure all operations comply with industry regulations.
  • B
    PORTUGUESE TEACHER
    British International College
    Jun 2020 - Jan 2022 (1 year 8 months)
    • Teaching Prepare lessons aligned with the Cambridge IGCSE Portuguese syllabus (First or Foreign Language). Teach grammar, vocabulary, pronunciation, and comprehension skills suitable for IGCSE levels 1 and 2. Design engaging activities to develop reading, writing, speaking, and listening skills. Use past exam papers and official IGCSE resources to help students prepare for assessments.
  • Z
    SOCIAL MEDIA MANAGER
    Zap Satelite
    Apr 2019 - Oct 2019 (7 months)
    Social Develop and implement a social media strategy aligned with business goals. Identify target audience and tailor content to engage them effectively. Plan and schedule posts across different platforms (Instagram, Facebook, LinkedIn, Twitter, TikTok, etc.).
  • U
    CALL CENTER AGENT
    Unitel Communication
    Jan 2016 - Jul 2017 (1 year 7 months)
    handle customer engagement; identify customer needs, answer questions and solve problems; up-sell products and services when possible;
Education verified_user 0% verified
  • G
    Gambling for professionals
    Gamcare
    Jan 2024
  • G
    Responsible Gaming and player protection
    Gaming Operations Academy
    Dec 2022
  • E
    Education - Teaching
    Extralingual Online school
    Aug 2018 - Aug 2022 (4 years 1 month)
  • R
    Diploma
    Richfield Institute graduate of technology
    Jan 2018 - Oct 2021 (3 years 10 months)