Kokoy Macavinta Customer Service Executive

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Customer Service Representative (Credit & Collection)

ProbeCx (Amaysim)

Jan 2021 - Current (5 years 5 months)

Led accounts receivable for a customer portfolio, focusing on timely payments and minimizing bad debt. Managed end-to-end invoicing, from preparation and delivery to resolving billing disputes.Processed and reconciled payments, credits, and deductions to maintain precise financial records.Performed regular account reconciliations to ensure accuracy in financial reporting.Partnered with sales teams to improve payment terms, resolve customer issues, and boost cash flow.Drove process improvements that reduced Days Sales Outstanding (DSO) and enhanced overall efficiency and customer satisfaction.Possess strong communication skills, consistently providing exceptional customer service

A

Customer Service Executive (Apple Product Support)

Amaysim Philippines Inc. (Point Of Care)

Jan 2020 - Jan 2021 (1 year 1 month)

Apple products, including iPhones, iPads, Macs, Apple Watches, and Apple TVs, work together within a connected ecosystem to provide a seamless user experience. This interconnectedness allows for features like Handoff, where users can start tasks on one device and continue them on another, and Universal Control, which allows control of multiple devices with a single set of peripherals.

Rider

Angkas

Jan 2018 - Jan 2020 (2 years 1 month)

Motorcycle taxi drivers, providing on-demand transportation for passengers and also handling package deliveries (Padala and Pabili services).They are independent contractors who utilize the Angkas platform to connect with customers and manage their bookings.

C

Customer Service Representative (Technical Support Tier III)

Convergys MDC 100

Sep 2015 - Dec 2017 (2 years 4 months)

K

President at Youth Organization

KKSJ

Jan 2015 - Jan 2017 (2 years 1 month)

Empowering young people through various activities and initiatives that promote personal development, civic engagement, and social change.They provide platforms for learning, leadership development, and community involvement, ultimately contributing to the creation of more inclusive and vibrant societies.

MT member

Red Cross

Jan 2013 - Jan 2020 (7 years 1 month)

Medical technician analyzing samples of blood, bodily fluids, and tissues to aid in the diagnosis and treatment of diseases.First aid responder is to provide immediate, temporary care to an injured or ill person until professional medical help arrives. It focuses on preserving life, preventing further harm, and promoting recovery

Kokoy Macavinta

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