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Kobe Cui

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Customer Success/Ops Manager
Yunnan, China

Timeline


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Résumé


Jobs verified_user 0% verified
  • Crimson Education
    Customer Success Team Lead, APAC remote
    Crimson Education
    Aug 2023 - Feb 2024 (7 months)
    • Managed, recruited and mentored a team of 5, improving team efficiency and achieving a 10% reduction in complaint resolution time • Developed and executed strategic customer success frameworks, increasing product adoption and engagement • Monitored and optimized team performance, achieving KPIs and enhancing service quality
  • P
    Customer Success Manager remote
    Pullpath, Inc
    Dec 2019 - Jun 2023 (3 years 7 months)
    • Partnered with product team to identify and implement process improvements, driving a 15% increase in customer retention • Co-designed and executed onboarding, training, and engagement programs, achieving a consistent 4.77/5 CSAT score • Provided proactive solutions and support, reducing churn and enhancing customer lifetime value through tailored success strategies
Education verified_user 0% verified
  • Metropolitan State University of Denver
    Accounting Certificate
    Metropolitan State University of Denver
    May 2014 - May 2015 (1 year 1 month)
  • University of Denver
    Bachelor of Finance
    University of Denver
    Jan 2009 - Jun 2014 (5 years 6 months)