Kelly Williams Media and Mental Health Professional

AI Tutor

x.AI

Dec 2024 - Dec 2025 (1 year 1 month)

Facilitated the development and advancement of natural language processing (NLP) algorithms by creating consistently high-quality, accurately labeled datasets. Collaborated with technical staff to support the training, benchmarking, and implementation of innovative AI technologies, contributing to xAI’s mission to enhance understanding of the universe through advanced AI systems. Played a vital role in refining generative AI models and improving annotation tools to streamline data processes.
• Utilized proprietary software applications to provide input and labels on defined projects, ensuring high-quality, curated data for NLP algorithm training.
• Collaborated closely with technical staff to train new tasks, benchmark model perfo

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Client Care Counselor

Telus Health Formerly Lifeworks

Jan 2023 - Dec 2023 (1 year)

As a Client Care Counselor, I was responsible for addressing and resolving issues such as scheduling conflicts, therapeutic alliance concerns, incorrect modality bookings, and referrals for EAP users nationwide. This involved mitigating potential risks, providing crisis containment, and offering immediate assistance during single sessions. I fostered cross-functional collaboration by encouraging employees with work-related issues to engage with HR representatives and managers, while also interacting with employees of client organizations, HR managers, affiliate counselors, gamblers, and other stakeholders. My commitment to improving customer experience and satisfaction was evident in my prompt responses to key clients facing urgent and cris

Moderator, Ice Thrasher channel

Twitch

Jan 2021 - Current (5 years 10 months)

• Successfully moderate live chat for Twitch channel, consistently enforcing community guidelines and ensuring a positive atmosphere in high-traffic chat rooms, address viewer inquiries, and resolve conflicts tactfully and efficiently.
• Communicate and interact positively within a diverse online audience. Actively encourage viewer participation and engagement through creative initiatives, creating a more connected and supportive community. Address/resolve conflicts among viewers, maintaining a calm, professional demeanor during tense situations. Quickly identify and report any violations or emerging issues to uphold the integrity of the streaming community.
• Collaborate with content creator to enhance the viewer experience by

Behavioral Coach - Virtual

AbleTo Inc.

Apr 2020 - Jun 2023 (3 years 3 months)

• Serve as a Behavioral Coach for participants enrolled in various programs, utilizing strong communicative competence to foster effective relationships and facilitate open dialogue.
• Collaboratively work with participants' therapists, presenting them with new tools to make concrete lifestyle changes through CBT, motivational interviewing, and evidence-based treatments.
• Meet with participants via video-chat or phone weekly to work on goals, treatment plans, distress tolerance, anxiety, depression, stress, and other related physical and behavioral health disorders.
• Employed Microsoft Excel to track participant progress and outcomes, ensuring data-driven adjustments to treatment plans. Additionally, implemented risk man

Lead Community Care Coordinator

Health

May 2019 - Apr 2020 (1 year)

Area

• Responsible for coordination of outpatient services for members with mental health, substance use and co-occurring disorders in inpatient psychiatric
facilities.
• Worked closely with discharge planners, social workers, and hospital staff
(doctors, nurses, BHT) to ensure that members receive a smooth transition to outpatient services and providers.
• Acted to ensure that any previous barriers that have interfered with member access to or compliance with outpatient services are removed or reduced.
• Provided linkage and referrals to community care coordinators, medication management providers, and therapists for continuation of care.
• Prepared documentation for member charts and billing purpos

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Mental Health Counselor

Division of Public and Behavioral Health

Mar 2018 - Jan 2019 (11 months)

- Provided individual, group, marital, and family therapy, ensuring a supportive environment for clients to explore their mental health challenges.
- Conducted initial screenings for services, intakes, and provided crisis intervention services as needed, demonstrating strong risk management skills to assess and address immediate client needs.
- Wrote concise, logical, and clear reports regarding client status and treatment, utilizing effective documentation practices to maintain accurate records.
- Assessed and utilized community resources to enhance client support, fostering collaborative relationships with external service providers.
- Established rapport and appropriate clinical relationships with clients, their f

Clinician/Crisis Intervention Specialist

Terros Health

Sep 2017 - Mar 2018 (7 months)

- Performed mobile crisis interventions in a variety of settings including individual residences, schools, and hospital emergency rooms.
- Supported hospital discharges by providing assessment, planning and facilitation with hospital team.
- Acted as a key interface between the Crisis Department and the crisis call center. Ensure the necessary infrastructure is in place and operating and help
manage the Crisis Department schedule. Work closely with fleet and facilities
departments.
- Audited documentation to ensure administrative completeness and accuracy.

Kelly Williams

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Kelly Williams