K
Kanyisa Jucwa
About
Detail
Administrator, voice over artist,
Eastern Cape, South Africa
Contact Kanyisa regarding:
Flexible work
Starting at
USD20/hour
Timeline
work
Job
Résumé
Jobs
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- DDiscovery Health Medical Scheme (Customer Service Specialist)Oct 2018 - Current (6 years 9 months)• Work clients through various channels which include (telephone, email and online channels such as Website/WhatsApp.
• Dealing with all queries through to resolution
• Keeping clients up-to-date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
• Logging of all queries and routing all enquires to correct departments
• Working on Discovery systems
• Keep up-to-date with policy and product changes - LOffice manager and administratorLiverpool Academy SAFeb 2017 - Dec 2017 (11 months)• Social media management regularly updated the company's various social media accounts (Instagram, Facebook and Twitter)
• Communication with clients and building rapport
• Overseeing general office operations
• Managing casual staff
• Organized internal and external meetings for management
• Responsible for the general appearance and upkeep of the office
• Assisted in onboarding of new staff
Discovery health Medical Scheme (Contact Centre Consultant)
• Dealing with all queries through to resolution
• Completing administrative and repetitive tasks
• Keep up-to-date with policy and product changes - GGreyville Events coordinatorGreyville EventsJun 2016 - Jan 2017 (8 months)• Viewing of venues with clients (inclusive of walk-ins)
• Generating invoices using Pastel
• Closing bookings and following up on outstanding payments from clients
• Stock taking, stock control and organizing our warehouse
• Calling suppliers for different quotes
• Making sure we have cleaning supplies and office equipment - EOffice ManagerElan HospitalityNov 2015 - May 2016 (7 months)• Maintained organized office files
• Creating and updating the company's contact lists
• Overseeing office operations in all aspects
• Monitored and responded to incoming communications via email or phone calls
• Processing orders for office related materials
Education
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- Diploma in Hotel OperationsInternational Hotel School
- UBusiness EconomicsUniversity of South Africa
Awards
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- CClosing bookings and following up on outstanding payments from clients