❖ 20 years of experience learning, assisting, and providing feedback to Infrastructure Technology Teams to ensure their Technical Support received met and exceeded expectations agreed upon according to schedules, costs, and objectives, processes executed under international quality policies under ITIL V4 and Agile Methods.
❖ Managing and creating Customer Services for the internal and external processes with development on KPI, OKR, QA, knowledge transfers, and documentation as knowledge databases.
❖ Analyst strategic implications of emerging trends in information technology in business imperatives and existing information technology assessment as Big Data analysts.1
❖ Technical Support Engineer Levels I – II -III English - Spanish (Back office, Remote Desktop Support online, personal or onsite support, Networking, NAS SAN, CORE).
❖ Extensive knowledge working on Help Desk Support, Customer Services, Network Operation Center teams, strong vision, and analysis capabilities.
