Kirk Aikman

Kirk Aikman  new_releases

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Collection Agent at Radius Global Solutions LLC
Jamaica

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Résumé


Jobs verified_user 0% verified
  • Radius Global Solutions Inc
    Collection Agent
    Radius Global Solutions Inc
    Jul 2022 - Current (2 years 11 months)
    • Monitored customer accounts for overdue payments and initiated collection activities. • Negotiated payment plans with customers to ensure timely payments and reduce bad debt. • Researched and resolved customer billing disputes in a timely manner. • Generated detailed reports for management on billing and collections activities. • Implement strategies to retain customers by providing discounts, extensions and rewards.
  • Advanced Call Center Technologies
    Customer Service Representative
    Advanced Call Center Technologies
    Mar 2021 - Jul 2022 (1 year 5 months)
    • Created a knowledge base of frequently asked questions to improve customer service efficiency. • Used customer relationship management (CRM) systems to accurately track and manage customer data. • Developed scripts and processes to improve customer service efficiency and reduce response time. • Resolved customer complaints in a timely and satisfactory manner.
  • Contax360 BPO Solutions
    Chat/Email Agent
    Contax360 BPO Solutions
    Mar 2020 - Feb 2021 (1 year)
    • Provided customer support via email and live chat, resolving issues within 5-10 minutes. • Handled customer inquiries through email and live chat with professionalism and accuracy. • Provided technical support to customers via email and live chat resulting in an increase in customer satisfaction rate.
  • Teleperformance Spain
    Customer Service Representative
    Teleperformance Spain
    Oct 2019 - Jan 2020 (4 months)
    • Greeted customer in a friendly and professional manner. • Provided accurate and timely responses to customer inquiries. • Identified and escalated complex customer issues to appropriate department for resolution.
  • M
    Sales Representative
    MontersConnect
    Sep 2018 - Sep 2019 (1 year 1 month)
    • Utilized various sales techniques to persuade customers to purchase service. • Delivered presentations to prospective clients that effectively showcased the company's service. • Identified and capitalized on sales opportunities to increase revenue. • Presented detailed product presentations to potential customers. • Researched competitive services and developed strategies to capitalize on their weaknesses.
Education verified_user 0% verified
  • B
    High School Diploma
    Black River High School
    Jan 2017 - Dec 2017 (1 year)