Kirima Leah Karimi

Business Intelligence Analyst

JAGGAER

Nov 2023 - Current (2 years 9 months)

• Using specialized tools like MySQL, Excel, Jaspersoft, DataMart, Tableau to extract and visualize data • Responding to data-related queries and keeping track of the same • Working with other teams to analyze customer needs and recommend solutions • Managing migrations of offline reports to cloud GoAnywhere platform, while also participating in migrations to AWS to ensure seamless transitions • Preparing reports and statistical analyses in coordination with various requestors, adhering to data protection standards such as ISO/IEC 27001 • Analyzing data to generate valuable insights and trends and providing actionable recommendations • Identifying opportunities for process optimization and data-driven decision-making, while stay

IT Systems Administrator

JAGGAER

Apr 2022 - Oct 2023 (1 year 7 months)

• Provide second-line response for users requiring assistance with IT issues and problems. • Resolve technical support issues related to client-server systems. • Assist in maintaining and upgrading Corporate IT-owned applications, servers, and supporting infrastructure. • Provision workstations including imaging laptops, desktops, tablets, and network printers. • Manage and involve in new hire onboarding across all offices. • Perform administrative tasks on supported end-user applications and tools. • Perform user account administration according to defined procedures. • Perform technical tasks related to the installation and maintenance of systems' software products. • Provide support on corporate end-user applicat

Data Center Technician

Microsoft

Dec 2021 - Feb 2022 (3 months)

• Delivering the core infrastructure and foundational technologies for Microsoft's online services. • Monitoring system processes to ensure smooth operations. • Supporting migration and decommissioning of servers and network devices. • Supporting deployment of on-site datacenter physical infrastructure. • Resolving incidents involving servers and network devices and device connectivity. • Installing, replacing, and troubleshooting cables and hardware. • Performing power cycles, swapping out failed components, handling storage media, and performing troubleshooting. • Documenting activities, changes, and incidents on various platforms. • Empowering a culture of safety, security, and compliance in all aspects of datace

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IT Specialist

Tecma Solutions S.p.A

Sep 2021 - Nov 2021 (3 months)

• Offer technical support to company staff and troubleshoot computer problems. • Install and update company software and hardware as needed. • Anticipate and report the cost of replacing or upgrading systems and devices. • Review diagnostics and assess the functionality and efficiency of systems. • Implement security measures, including e-commerce security protocols, to protect sensitive data, especially given Tecma's leadership in the real estate sector, which involves significant online transactions. • Network infrastructure monitoring and support. • Monitor security certificates and company compliance with requirements, utilizing Microsoft Azure for effective user and device management, which enhances overall security measure

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Cyber Security Engineer-SOC

Lutech S.p.A

Feb 2021 - Jul 2021 (6 months)

• Monitoring of attacks, intrusions, and unusual unauthorized activities. • Investigate security breaches and other cybersecurity incidents. • Daily administrative tasks, reporting, and communication with the relevant departments and clients. • Scrutinize security alerts and provide instant response. • Participating in the change management process. Work with clients to ensure privacy standards are met. • Monitoring and responding to 'phishing' emails and 'pharming' activity. • Giving absolute advice and guidance to clients on security issues. • Identifying potential weaknesses and implementing necessary security measures. • Work with the security team to perform tests and uncover vulnerabilities. • Identifying t

ICT Coordinator

Plan International

Apr 2009 - Jul 2010 (1 year 4 months)

• Corporate systems management • Managing servers (Windows servers) • In charge of the network-LAN and WAN • Pioneering ICT4 development projects • Execution of recovery plans, backups and secure offsite storage • Leading technical reviews and negotiating SLA • Participating in design, roll-out of new systems and end user training • Documenting system changes and writing required monthly reports • Member of the management team • Utilized Agile methodologies as part of the project management team at Plan International, contributing to the successful implementation of ICT for development community projects, which enhanced project efficiency and stakeholder engagement.

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Training Officer

Oct 2006 - Mar 2009 (2 years 6 months)

• Offering technical support in various regions across the country ◦ Implementing technical standards ◦ Involved in networking various institutes within our program • Installing required software and end user training • Refurbishment of computers and other related accessories ◦ Doing need assessment for CFSK and partner institutes • Recruiting, training, mentoring and supervision of junior staff ◦ Managing technical crises within the Training Department • Training ICT and developing training materials • Seeking new initiatives and business opportunities ◦ Chairing and coordination of CFSK examination • Doing quality control and maintenance of an accurate database • Preparation of the section's budget and output

Kirima Leah Karimi

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