K
Kiran Kaur
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Washington, United States
Résumé
Jobs
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Principal Product ManagerVertexJun 2024 - Current (2 years 5 months)• Spearheaded the launch of a generative AI-powered chat interface for a SaaS platform, enhancing user interaction and driving customer satisfaction. • Strategically managed and tailored solutions for diverse customer segments, leveraging both agentic and Retrieval-Augmented Generation (RAG) methodologies to optimize user experiences. • Integrated multiple lookup sources into the Q&A feature, resulting in a 30% increase in user engagement within the first 6 months post-launch.- Associate Director of ProductFINRAApr 2022 - May 2024 (2 years 2 months)• Currently working on executing a digital platform modernization strategy for the investment industry's ad regulation platform. Core goal is to help finance industry regulators reduce their backlog of regulatory filings by atleast 25% .This initiative protects investors by ensuring broker-dealers' communications are fair and comply with the FINRA, SEC, and other regulations. • Launched brand new dashboard aggregating data from several disparate systems to help stock market regulators identify high-risk securities. Resulted in 25% reduction in time in detecting high-risk securities there by allowing FINRA to better safeguard investors and preserve market integrity. • Automated and expanded data collection used in Margin Lending risk scor
- Product ManagementAvalaraSep 2020 - Apr 2022 (1 year 8 months)• Founding PM- Pioneered the product vision and strategy from the ground up, leveraging user research (Quantitative and qualitative) and market analysis to ensure product-market fit. • Led the unification of Avalara's tax products despite strong resistance from entrenched UX and Engineering teams that led to a better customer experience, improved internal efficiency, and uncovering a new product that became a potential $50M / yr product line. • Launched data storage subscription Product. Delivered a revised data storage strategy that will save over 300% in cloud storage costs. Lead a data management steering committee in collaboration with data science team and product managers to formulate corporate wide data governance/retention policy
- Principal Product ManagerOracleJan 2015 - Aug 2020 (5 years 8 months)• Lead the development and launch of suite of products/features for Oracle's top selling enterprise • resource planning product (ERP) line for retaining and growing user base. Provided cybersecurity support. • Saved my core product from being sunset by improving the customer experience and department efficiency resulting in over 30% reduction in support case volume and Jira tickets which improved efficiency and reduced department costs by over 15% over a 2-year period. • Turned around a poorly launched product that could have resulted in customer churn. Reduced customer issues by over 50% and increased new product version adoption by 10% in next 6 months. • Coached junior team members and lead various projects to support corporate init
- IProduct ConsultantIGebra LLCJan 2015 - Aug 2018 (3 years 8 months)• Lead strategy, vision and execution of BigData, Machine Learning (ML), Artificial Intelligence (AI) based products enabling customers realize value worth multiple USD 100K. Included use case for cancer detection. • Launched ML based products to help a logistics company deliver faster and reduced missed deliveries due to wrong addresses by 65% there by reducing operations costs by 30% and growing user base by upto 10% . • Delivered ML based products to reduce the churn for a telecom company by 12% of total population over a period of 1 year. • Collaborated with customers/sales/support/marketing, performed demos and got the Machine Learning (ML) models deployed and gathered customers feedback for post deployment support. • Built protot
Education
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- NBachelor'sNational Institute of Technology (REC)
- MMaster's, ComputerMissouri University of Science & Technology