K

Kinza Nazir

About

Detail

Student• Freelance Content writer• Public Speaker• Healthcare Support Specialist• Advance Clinical Support Specialist• Customer Support Representative
Multan, Punjab, Pakistan
Contact Kinza regarding: 
Flexible work
Starting at USD7/hour
groups
Networking

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • P
    Provider Assistant Specialist
    Jul 2024 - Mar 2026 (1 year 9 months)
    ● Manage 100+ daily patient calls and support requests, maintaining 98% workflow efficiency across scheduling, medication, and provider coordination. ● Oversaw the scheduling of 50+ appointments daily for 3 U.S.-based providers, ensuring 100% appointment accuracy and optimized calendar utilization. ● Resolve prescription, prior authorization, and scheduling escalations by coordinating with patients, providers, and pharmacies. ● Maintain HIPAA-compliant case documentation, appointment updates, and follow-up actions with zero scheduling errors. ● Improve provider availability and patient response times by identifying and removing workflow bottlenecks. ● Leveraged skills in high-volume communication, relationship management, and problem-solvin
  • TikTok Shop
    TikTok Shop Virtual Assistant
    TikTok Shop
    Mar 2023 - Feb 2025 (2 years)
    • Resolving issues related to orders, refunds, and disputes • Identify trending and high-converting products to promote. • Produce engaging videos showcasing the product’s features and benefits. • Use relevant keywords and hashtags to optimize content for visibility. • Share and track affiliate links to monitor conversions. • Analyze video engagement, clicks, and sales to optimize strategy. • Host live streams to showcase products and answer customer questions in real time. • Keep up with TikTok Shop policies, trends, and algorithm changes. • Run TikTok ads to increase product visibility and sales. • Managing orders, shipments, and tracking deliveries. • Using TikTok Shop Seller Center
  • Medvidi
    Providers Assistance Specialist
    Medvidi
    Feb 2021 - Aug 2024 (3 years 7 months)
    • Handle a high volume of incoming calls, emails, and chat messages from customers, assisting with inquiries, technical issues, billing problems, and general support requests. • Document and track customer interactions, issues, and resolutions in a ticketing system or CRM software. • Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction. • Worked on scheduling appointments and pharmacy related concerns in compliance with HIPPA rules and regulations. • Assisted providers with their queries regarding pharmacy issues, scheduling concerns. • Contributed to the enhancement and refinement of support procedures, tools, and knowledge bases to upgrade the customer support experience. • Dev
  • F
    FREELANCE CONTENT WRITING
    FIEVERR
    Jan 2021 - Mar 2025 (4 years 3 months)
    • Worked with a team of writers and content marketing strategists to create copy that promoted clients' SEO, sales, and thought-leadership goals. • Edited and proofread content to ensure proper grammar, quality, and consistency. • Coordinated with subject matter experts for interviews and topic generation. • Wrote articles in various categories, including finance, healthcare, energy, education, and Amazon products. • Leveraged strong research, client communication, deadline management, and workflow ownership skills, highly transferable to sales and customer-facing roles, in addition to core content creation responsibilities. • Managed multiple projects remotely, significantly improving organization, follow-up discipline, and client expectat
  • Medvidi
    Provider Assistant Specialist / Team Lead Scheduling
    Medvidi
    Jan 2020 - Jun 2024 (4 years 6 months)
    ● Led 100+ daily Omni channel patient and provider interactions across calls, chat, and email, ensuring smooth scheduling operations and high-quality support delivery. ● Managed 40+ patient appointments per shift by aligning case urgency, provider specialty, and calendar availability to maximize scheduling efficiency. ● Supervised and mentored a team of 7 scheduling specialists, driving workflow consistency, escalation readiness, and communication excellence. ● Updated SOPs, FAQs, and workflow guides to improve resolution speed and reduce operational friction. ● Handled high-priority patient complaints, urgent rescheduling, and provider conflicts while maintaining service standards. ● Analyzed customer complaints and feedback trends, contri
  • S
    Ecommerce Specialist
    SHOPIFY AMAZON
    Jan 2019 - Dec 2021 (3 years)
    • Managed 15 shops at Shopify at a time • Responsible for Banner Designs, writing product description, product editing, managing discounts • Cancel or upgrade account information. • Place or cancel orders from direct customers, distributors and agents. • Maintains customer records by updating account information. • Resolves product issues (customer complaints) by clarifying the customer's complaint
  • O
    Cold Caller
    Oak Tree Equity
    Jan 2019 - Dec 2020 (2 years)
    ● Executed 300+ structured outbound calls daily, maintaining a 97% KPI achievement rate through disciplined workflow and script adherence. ● Generated 20+ qualified leads per day by strategically screening prospects, assessing eligibility, and prioritizing high-conversion opportunities. ● Converted an average of 6–7 appointments daily through advanced objection handling, active listening, and persuasive communication strategies. ● Maintained detailed CRM records, lead tracking systems, and callback workflows to support seamless pipeline visibility and sales follow-through. ● Demonstrated strong ownership of remote call operations, consistently exceeding productivity benchmarks and strengthening client acquisition workflows. ● Developed adva
  • C
    Content Writer / Blog & Article Specialist
    Jan 2017 - Sep 2020 (3 years 9 months)
    Conducting in-depth online research, fact-checking, and source validation to ensure content accuracy and credibility. • Produced 3–4 high-quality research-driven articles weekly ranging from 300–800 words, consistently aligning with client content strategies and brand goals. • Managed end-to-end content workflows including topic research, drafting, editing, SEO alignment, and deadline control across multiple remote projects. • Developed audience-focused content that contributed to strong engagement and positive client performance outcomes. • Strengthened documentation precision, written communication standards, and project ownership skills transferable to workflow leadership roles. • Leveraged research, client communication, deadline manage
Education verified_user 0% verified
  • M
    MS Computer Science
    Muhammad Nawaz Sharif university of agriculture multan
    Jan 2022 - Dec 2024 (3 years)
  • M
    Bachelor's degree, Computer Science
    Muhammad Nawaz Sharif university of agriculture multan
    Jan 2016 - Dec 2020 (5 years)
    To pursue a career in a progressive organization that provides career growth opportunities and professional development to groom the overall personality. I possess strong multi-tasking skills, with the ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors, and equipment and service providers.