Kin Lam Technical Program Manager

Technical Program Manager

Blizzard Entertainment

Oct 2025 - Current (10 months)

• Scaled technical programs from departmental silos into standardized enterprise QA processes, implementing dependency tracking and risk mitigation strategies that improved on-time delivery rate. • Led cross-functional data validation frameworks that reduced manual QA overhead, accelerating release cycles while maintaining high-quality standards across business-critical analytics • Streamlined ETL/ELT governance and pipeline monitoring, identifying and eliminating data redundancies and reduction in infrastructure and compute costs • Championed a culture of data-driven decision-making by designing automated integrity dashboards, empowering junior analysts and engineers to own quality metrics and reducing the need for senior-level interventio

Technical Program Manager (Product Owner, AI/Customer Success Platforms)

Qlik

Jan 2022 - Apr 2025 (3 years 4 months)

• Orchestrated the strategic roadmap for the Customer Success tech stack (Salesforce, Gainsight, Tableau), standardizing global business processes that empowered CSMs with the real-time insights required for proactive account management. • Developed executive-level dashboards to track platform adoption and health scores, providing the actionable insights that allowed leadership to identify churn risks and optimize the automation roadmap. • Led integrated team of engineers, analysts, and designers to deliver high-impact CS releases, aligning technical delivery with CS business goals to ensure 100% feature relevance and adoption. • Defined rigorous data governance and KPI frameworks that improved system reliability, ensuring the CS team had a

Cloud Migration Program Manager

Qlik

May 2020 - Dec 2021 (1 year 8 months)

• Partnered with engineering and customers to deliver >90% success rate in enterprise cloud migrations from on-prem to AWS. • Coordinated large-scale data migration strategies using AWS Data Migration Service (DMS) and Talend Cloud, ensuring zero data loss and minimal downtime during cutovers • Defined governance, milestones, and KPIs for large-scale SaaS rollouts, blending technical roadmaps with customer-facing outcomes. • Advocated for adoption of new cloud and AI technologies across teams and customers.

Technical Program Manager – Big Data & Analytics

Federal Reserve Bank of San Francisco

Nov 2015 - Apr 2020 (4 years 6 months)

• Delivered big data analytics products and pipelines using AWS cloud services and on-prem Hadoop clusters. • Partnered with DevOps teams to design and implement CI/CD pipelines, accelerating data product releases and reducing deployment errors. • Acted as Scrum Master for cross-functional product delivery, improving velocity and predictability by 20%. • Collaborated with data scientists and product managers to define requirements and deliver insights to executives.

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Analytics Project Manager – Enterprise Operations

AT&T (DirecTV)

May 2014 - Nov 2015 (1 year 7 months)

• Managed enterprise-level analytics projects within a newly established operations program. • Translated business goals into actionable technical solutions and requirements. • Defined project scope, timelines, budgets, and team responsibilities. • Delivered high-quality analytics solutions by coordinating with developers, analysts, and business stakeholders.

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Technical Project Manager / Solutions Architect – SAP BI

TOMS Shoes

May 2012 - Feb 2014 (1 year 10 months)

• Delivered Business Intelligence reporting solutions across departments including finance, retail, and sales. • Defined KPIs and performance metrics in collaboration with business units. • Managed full lifecycle projects, including resource planning, budgeting, and status reporting.

Project Manager – Supply Chain Optimization

Northrop Grumman

Jun 2006 - May 2012 (6 years)

• Led supply chain optimization and process improvement projects across global teams. • Gathered business and functional requirements and translated them into scalable BI solutions. • Delivered executive-level reporting tools to support data-driven decision-making.

Kin Lam

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