Kinjal
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HR coordinator
Mississauga, Ontario, Canada
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Résumé
Jobs
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HR Client ServicesAlight SolutionsAug 2023 - Nov 2023 (4 months)• Maintain clients’ health and welfare account and record account information.
• Oversee clients’ health and welfare accounts and process clients adjustments.
• Make insurance enrolment recommendations or services to clients based on their needs and preferences.
• Follow communication guidelines, policies and procedures.
• Handle clients’ complaints and provide alternatives and/or solutions to ensure resolution of complaints.- CashierMCDONALDSMay 2023 - Aug 2023 (4 months)• Maintained excellent time management by serving customers.
• Providing excellent customer service by greeting customers, taking orders and upselling based on customers’ need. - Senior Human Resource Coordinator - Senior Unit ManagerBajaj FinservOct 2021 - Nov 2022 (1 year 2 months)• Employee Lifecycle: Facilitated and analyzed employee engagement survey for FY22, FY23
• Prepared and maintained a headcount of branch employees and head office employees annual operation plan vs actual for the current and upcoming financial year
• Maintained key HR metrics like such as Recruitment Status Report, Recruitment Statistics, New Joiners Checklists, Attrition Reports - created annual reports for two years
• Operations support: Designed frameworks and tools to motivate employees including monthly fun party arrangement, annual holiday party planning committee and local and remote team events – arranged Diwali celebration, birthday party arrangement for two years
• Assisted with the performance management - Human Resources CoordinatorBajaj FinservMar 2020 - Sep 2021 (1 year 7 months)• On-boarding: Managed on-boarding for the selected employees by coordinating with various team and hiring manager for smooth on-boarding.
• Scheduled onboarding calendars for all new hires, maintained and updated onboarding trainings/decks with up-to-date information - conducted 50+ new hires day 1 workshop
• Exit Interview: Facilitated exit interviews and kept records of the outcome to be utilized in preparing the ‘Attrition Reports’.
• Provided support in driving the exit interview process across the company by drawing out completion metrics and shared the feedback to business team for their pursual – conducted 100+ exit interviews - Human Resources AdministratorBajaj FinservJul 2018 - Feb 2020 (1 year 8 months)• Hiring: Worked closely with hiring managers to develop position profiles and to understand overall needs. Created comprehensive job description based on hiring manager specification and post to job boards.
• Recruitment support: published job postings, sourced candidates, screened resumes, interview scheduling, supported various hiring programs – 90% of job opening closure within 45 days
• Released the agreed vacancies using available tools, ensuring all agreed criteria are included and content is approved by the hiring manager.
• Collaborated with the Human Resources Manager, Sr HRBP, Talent Acquisition team to develop and execute a solid recruitment to meet the branch volume of business - Quality Assurance SpecialistTata Consultancy ServicesJul 2016 - Jun 2018 (2 years)• Took weekly huddles for the agents and discussing about errors and to improve overall process – reduced errors to less than 2% within one year.
• Prepared month end quality check report
• Designed monthly test for the agents - Senior Process AssociateTata Consultancy ServicesJan 2015 - Jun 2016 (1 year 6 months)• Gave the constructive feedback to various stakeholders
• Shared process knowledge to the agents on weekly basis – made 100+ process knowledge presentations
• Maintained quality checks for agents – created extensive checklist for the agents
• Made a check list of the best practices used by the entire team - Process AssociateTata Consultancy ServicesOct 2013 - Dec 2014 (1 year 3 months)• Gave a process training to the new hires
• Supported and processed credit files with the pre-determined check list with 99% accuracy
• Processed 1000+ files with 99% accuracy
Education
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- Master's degree, Business/Commerce, GeneralUniversity of MumbaiApr 2013 - Apr 2015 (2 years 1 month)
- LBachelor's degree, Business/Commerce, GeneralLaxmi Education Societys Chinai College of Commerce Economics Dr S Radhakrishnan Marg Andheri East Mumbai 400 069Jan 2009 - Dec 2012 (4 years)
- MJunior College, CommerceMk college mumbaiApr 2007 - Apr 2009 (2 years 1 month)
- SPrimary and SecondaryShanti Nagar high schoolApr 2001 - Apr 2007 (6 years 1 month)