Kingsley Ekokotu

Kingsley Ekokotu

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Data Analyst l Operations Manager l Business Manager l Customer Service Specialist I Project Manager l
Lagos, Nigeria

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Résumé


Jobs verified_user 34% verified
  • i
    Head, Branch Operations and Performance
    i-Fitness Centre,
    May 2025 - Current (1 year 4 months)
    • Assisted the executive leadership in developing and executing the company's operational strategy. • Collaborated with the finance team to optimize cost efficiency in all operational activities. • Oversaw day-to-day operations to ensure efficiency and productivity across 26 branches. • Scheduled and coordinated meetings, business reviews, and follow-ups, providing executive assistance to the head of business development. • Oversaw the implementation of new processes and systems that enhance productivity and scalability. • Facilitated communication between operational units to ensure alignment on company goals. • Developed contingency plans for operational disruptions. • Oversaw the implementation of service standards
  • SkilledUp Life
    Customer/Client Support Agent
    SkilledUp Life
    Mar 2024 - Oct 2024 (8 months)
    As a Customer/Client Support Agent, I was responsible for providing exceptional service to clients, addressing inquiries, and resolving issues promptly to ensure customer satisfaction. I maintained detailed records of customer interactions and feedback, which helped in identifying trends and improving service delivery. Additionally, I managed customer data effectively, ensuring accuracy and confidentiality, which played a crucial role in enhancing our support processes and fostering trust with our clients.
  • i
    Deputy Head, Branch Operations and Performance verified_user Verified experience
    i-Fitness Centre,
    Aug 2023 - Apr 2025 (1 year 9 months)
    • Worked closely with the Head of Operations to ensure smooth operations across all the branches. • Responsible for developing strategic goals and operating plans to support the company's short-term and long-term goals. • Ensured cost-effective operations without compromising on brand standards. • Developed training materials that enhanced staff skills and improved operational efficiency. • Conducted several trainings. • Conducted regular performance reviews for the operations managers. • Creation of SOPs. • Analyzed operational data to identify trends, utilizing Tableau for in-depth data analysis to support decision-making processes. • Offered technical support to the branches. • Developed and implemented proces
  • I
    OPERATIONS MANAGER
    II- Fitness Centre,
    Jan 2023 - Jul 2023 (7 months)
    • Led a team of 30 employees in daily operations, achieving increased revenue through effective management and strategic initiatives. • Ensured high levels of customer satisfaction by addressing gym members' feedback and resolving any complaints or issues promptly. • Reviewed financial performance reports, utilizing Tableau for data analysis to enhance decision-making processes and drive operational improvements. • Oversaw the collection of membership dues and resolution of payment issues, ensuring financial accuracy and customer trust. • Supervised daily operations, ensuring compliance with company policies and industry regulations, while maintaining a safe and welcoming environment for all members. • Conducted several training s
  • U
    RESTAURANT MANAGER verified_user Verified experience
    Upbeat Centre,
    Mar 2022 - Dec 2022 (10 months)
    As a Restaurant Manager, I was responsible for maintaining accurate records of income and expenses, ensuring cost control while delivering a high-quality dining experience. I utilized my project management skills to streamline operations and improve efficiency within the restaurant. By proactively engaging customers, I provided exceptional customer support that promoted our deals, enhancing their overall dining experience and fostering customer loyalty. I focused on customer success by implementing strategies that ensured satisfaction and repeat business, while effectively leveraging Microsoft 365 for managing schedules, communications, and operational documentation. Engaging in data reporting and analysis allowed me to monitor performance
  • C
    RESTAURANT MANAGER
    Chicken Republic Plc,
    May 2020 - Dec 2021 (1 year 8 months)
    As a Restaurant Manager, I excelled in people management and development, successfully promoting five team members to higher roles, which fostered a culture of growth and motivation. I effectively managed operational costs, resulting in an impressive increase in gross profit from 35% to 43%. My responsibilities also included overseeing restaurant finance management and driving sales generation, where my team achieved a record net sale of N1m and a remarkable monthly sale of N18m. I was responsible for staff scheduling and enhancing customer retention, which positively impacted branch footfall. Additionally, I ensured compliance with all regulatory bodies regarding food preparation, serving, and building maintenance. I prioritized training a
Education verified_user 0% verified
  • Delta State University
    Bachelor's Degree
    Delta State University
    Nov 2011 - Jul 2016 (4 years 9 months)