Erik Kimmell
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Marketing and Graphic Design Graduate with a Passion for Education and Social Awareness
Panama City, Panamá Province, Panama
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Résumé
Jobs
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InterpreterSanford FederalJul 2023 - Current (2 years 2 months)Interpreted complex military and technical terminology during briefings and meetings, contributing to the success of joint exchanges. Provided simultaneous and consecutive interpretation services in various professional settings, including briefings, meetings, and social events. Successfully delivered on-site and off-site interpretation to customers, ensuring clear communication between English and Spanish-speaking parties. Reported directly to the manager and international team via email. Assisted executive teams with admin for educational conferences.- Online customer service specialistWebFXMar 2021 - Sep 2022 (1 year 7 months)Managed comprehensive social media strategies for over 40 company partners simultaneously, driving brand awareness and engagement across multiple platforms (Facebook ads, Google ads, TikTok, Instagram, etc.) Engaged daily with customers to answer inquiries, implement tailored strategies, and assess the performance of social media campaigns regarding lead generation and general performance, ensuring optimal results both on social media and in media buying. Provided expert social media consulting, monitoring, and management services, helping clients to optimize their online presence and achieve business goals. Maintained confidentiality for finance and medical industry brands. Managed own schedule. Managed database of over 40clients.
- Customer service representativeSitelMar 2020 - Sep 2020 (7 months)- Consistently delivered exceptional customer service for 300+ customers a day, ensuring high levels of customer satisfaction for leading global brands. - Solved complex customer issues with a positive, can-do attitude, contributing to a high rate of first-contact resolution. - Collaborated effectively with team members while also excelling in independent work, achieving personal and team-based goals. -Managed scheduling for overseas in-person visits, database of client information, and customer documents.
- CEnglish TutorCambly IncNov 2019 - Mar 2023 (3 years 5 months)Provided instruction on reading, writing, and speaking to individuals whose native language is not English. Engaged students of all ages with conversational English classes, English proficiency exam prep, and technical language assistance. Offered robust conversational practice to English Learners, often with limited access to real experience. Often functions as both customer service and sales for new students.
- GProgram coordinatorGlobal GlimpseMar 2019 - Sep 2019 (7 months)- Partnering with local organizations to establish community-oriented projects - Developing a detailed itinerary for three delegations of 20 or more students - Managing and documenting all program budget and logistics Ensuring US students and leaders have an inspirational and educational experience
- WInternational liaisonWorld Baseball Softball ConfederationAug 2018- Liaison for the Japanese and Australian baseball teams during the U-15 Baseball world cup - The job required both live interpreter work between the teams and local staff and schedule management for the teams
- FCustomer Service and Digital Marketing ExpertFamiliar la Casita de los KimmellNov 2015 - Mar 2019 (3 years 5 months)Assisted with customer service, general labor, and digital marketing Managed calls and quotes for potential guests, and guest billing.
- Face to face customer serviceHostel KimmellNov 2015 - Mar 2019 (3 years 5 months)Assisted guests at rural bed and breakfast, along with general labor and marketing.
Education
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- Bachellor's in publicity and marketingUniversidad Latina de PanamaSep 2014 - Dec 2018 (4 years 4 months)Publicity, Marketing, Graphic Design, and some architectural design tools.