Kimberly Cortas

Kimberly Cortas  new_releases

About

Detail

Angeles, Central Luzon, Philippines

Contact Kimberly regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD10/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • 7
    Executive Assistant
    7WTW (US Based ClientRemote Work setup)
    Jun 2024 - May 2026 (2 years)
    • Provide high-level executive support through strategic calendar and inbox
    management, ensuring meetings and client bookings are aligned with the CEO's
    priorities and optimized for efficiency
    • Coordinate meetings end-to-end, including scheduling, agenda preparation, and
    follow-ups to support seamless execution of executive initiatives
    • Facilitate weekly L10 meeting, prepare reports, presentations, and documentation
    to support data-driven decision-making
    • Engage with clients and respond to inquiries across email, chat, and phone,
    ensuring a professional, responsive, and high-quality client experience
    • Support recruitment efforts by screening applicants, identifying qualified
    candidates,
  • Sutherland
    Senior Associate Manager
    Sutherland
    Feb 2021 - May 2024 (3 years 4 months)
    • Led operations for a cluster of 90–100 FTEs across front-office and back-office
    channels, ensuring consistent delivery of service excellence and operational
    targets
    • Managed and coached supervisors, driving performance, accountability, and
    leadership development across multiple teams
    • Analyzed performance data and operational metrics to identify trends, address
    gaps, and implement process improvements that enhanced efficiency and service
    quality
    • Prepared and presented weekly, monthly, and quarterly business reviews,
    providing actionable insights to senior leadership
    • Validated revenue and invoicing accuracy before client billing, ensuring alignment
    with contractual terms and prev
  • S
    Team Manager
    Sutherland (US Based Retail ClientHybrid Work setup)
    Feb 2016 - Feb 2021 (5 years 1 month)
    • Led a team of 15–25 FTEs, driving consistent performance through effective
    coaching, accountability, and execution of key operational initiatives
    • Coached and developed team members, resulting in multiple internal promotions
    to SME, QA, and leadership roles
    • Identified and implemented process improvements that enhanced team efficiency
    and service delivery
    • Recognized as Top Team Manager for multiple months and received consistent
    client commendations for performance and leadership
  • Sutherland
    Customer Service Representative
    Sutherland
    Jun 2011 - Jan 2016 (4 years 8 months)
    • Delivered customer support (chat, email and phone) and handled escalations
    • Maintained accurate records and ensured service quality
Education verified_user 0% verified
  • University of Nueva Caceres
    Bachelor of Science in Business Administration (Marketing Management)
    University of Nueva Caceres
    Jan 2020