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Kimberly Cedeño
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Provincia de San José, Costa Rica
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- PProtocl Review SpecialistAug 2025 - Current (1 year 1 month)In my current role, I work with sales and performance data such as revenue per appointment, conversions, and internal dashboards. I review these metrics to understand trends, evaluate results, and adjust my approach to better support customer needs and business goals. This experience has helped me become confident using data to inform daily decisions.
Protocol Review SpecialistSun Coast SciencesAug 2025 - Current (1 year 1 month)As a Protocol Review Specialist, I am responsible for ensuring that all protocols meet regulatory standards and are aligned with organizational goals. My role involves meticulous appointment management to facilitate timely reviews and maintain effective communication with stakeholders. I leverage my communicative competence to engage with clients, ensuring their needs are understood and addressed throughout the review process. Additionally, while sales may seem non-relevant, it plays a crucial part in my responsibilities; I conduct structured customer calls to identify needs, recommend additional products using a consultative approach, handle objections, and close sales, all while adhering to compliance guidelines and utilizing CRM processe- Protocol Review SpecialistSun Coast SciencesJan 2025 - Current (1 year 8 months)In my current role, I work with sales and performance data such as revenue per appointment, conversions, and internal dashboards. I review these metrics to understand trends, evaluate results, and adjust my approach to better support customer needs and business goals. This experience has helped me become confident using data to inform daily decisions.
- Protocol Review SpecialistSun Coast SciencesJan 2025 - Current (1 year 8 months)As a Protocol Review Specialist, I interact daily with customers through direct communication channels, maintaining a consistent and professional brand voice. I respond to questions, guide conversations, follow communication guidelines, and escalate concerns when needed. I also identify recurring questions and customer feedback, which helps improve messaging and the overall customer experience. This experience has given me a strong foundation in community-style engagement and relationship management.
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- CContent creation for my churchFeb 2025 - Current (1 year 7 months)I create and manage social media content for my church, designing posts in Canva and writing captions for events, announcements, and community engagement. This has helped me develop strong content planning, visual storytelling, and brand consistency skills.