Kim Andrei Acorda
About
Detail
Philippines
Contact Kim regarding:
Flexible work
Starting at
USD7/hour
Résumé
Jobs
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- SClient Success Manager/Account ExecutiveSphere RocketJan 2023 - May 2026 (3 years 5 months)• Managed 180+ active clients, ensuring satisfaction, retention, and long-term success
• Conducted retention calls to reduce churn and strengthen client relationships
• Led account upgrade and expansion calls, identifying growth opportunities
• Facilitated onboarding, training, and coaching sessions for clients and their VAs
• Oversaw VA placements and replacements, ensuring alignment and performance
• Delivered ongoing support, troubleshooting, and strategic guidance
• Conducted monthly check-ins to monitor progress and improve outcomes
• Developed SOPs, resources, and solutions to streamline operations 
Property Manager Virtual AssistantRemote CoworkerJan 2021 - Jan 2023 (2 years 1 month)• Managed remote hotel operations, including check-ins, check-outs, and reservations
• Coordinated with housekeeping, maintenance, and security teams
• Performed night audits and room status tracking
• Trained and supervised virtual front desk agents
• Maintained strong guest experience and operational efficiency- SSourcing SpecialistSutherland PhilippinesJan 2017 - Jan 2018 (1 year 1 month)• Conducted candidate sourcing, interviews, and assessments
• Led new hire orientations and onboarding
• Supported recruitment pipeline and hiring processes