Kiefer Francis

SALES AGENT – CREDIT

Clerk

Dec 2024 - May 2025 (6 months)

• Personalized credit counselling to help manage and reduce debt. • Clear explanations of how credit systems and scoring models operate. • Strategies and actionable steps to improve credit scores. • Financial literacy training to support long-term money management success.

C

BUSINESS DEVELOPMENT REPRESENTATIVE

CLICK CONTRACTS (DIGIREPS)

Jul 2024 - Nov 2024 (5 months)

and expand the customer base. • Built and maintained strong relationships with prospects to drive conversion and retention. • Coached and upskilled new sales representatives to improve team performance and consistency. • Consistently grew business revenue by $1,000 USD each month through targeted sales strategies and client engagement.

C

SALES MANAGER

CENTERFIELD JAMAICA (AT&T, T-MOBILE & DIRECTV),

Feb 2020 - Oct 2023 (3 years 9 months)

• Managed and supported a team of up to 20 representatives handling inbound calls, sales leads, and web orders across both home and business service segments. • Monitored team performance to ensure operational standards were consistently met or exceeded, contributing to improved sales, service levels, and overall quality metrics. • Coached and developed employees through regular feedback and business-driven decisions, with a focus on enhancing customer experience and achieving organizational goals.

V

TEAM LEADER

VXI JAMAICA (AT&T AND DIRECTV),

Feb 2018 - Dec 2019 (1 year 11 months)

• Demonstrated core values of Teamwork, Integrity, and Excellence in daily leadership and decision-making. • Consistently met or exceeded KPIs by driving team accountability and performance. • Delivered team results through clear expectations, coaching, performance monitoring, and motivation. • Applied organizational policies and recommended operational improvements to enhance agent productivity. • Maintained compliance with client agreements and legal requirements to mitigate risk. • Monitored staff performance against established standards, identifying opportunities for growth. • Supported hiring decisions and conducted performance appraisals to strengthen team capability.

V

SALES AGENT

VXI JAMAICA (AT&T AND DIRECTV),

Nov 2017 - Feb 2018 (4 months)

• Recovered and retained customers by applying targeted retention strategies focused on understanding their needs and offering tailored solutions. • Delivered excellent service by selling products that aligned with customer goals and resolving issues to ensure satisfaction. • Managed existing accounts, processed orders, and established new business through inbound calls and consultative selling. • Built lasting customer relationships by identifying upsell and cross-sell opportunities, contributing to revenue growth.

About

Detail

Timeline

Résumé

Kiefer Francis

About

Detail

Behavioral traits