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Debt Advisor

Origin Financial

Dec 2025 - Jan 2026 (2 months)

• Conduct inbound and outbound consultations assessing financial hardship and program eligibility. • Explain complex financial concepts clearly and compliantly. • Maintain detailed documentation and CRM accuracy. • Balance performance goals with client-centered communication.

Sales Development Representative

RocketLevel

Feb 2025 - Jan 2026 (1 year)

• Placed 80-100 outbound calls per day using a power dialer. • Navigated gatekeepers to reach business owners and decision-makers. • Delivered consultative, recognition-based messaging tailored to small businesses. • Qualified prospects and booked introductory discovery calls. • Logged detailed call notes and maintained strict CRM hygiene. • Sent follow-up emails and managed structured callback queues. • Provided async daily activity reporting via Slack. • Collaborated with remote leadership to refine messaging and objection handling.

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Sales Development Representative

Phone Animal

Feb 2023 - Jun 2025 (2 years 5 months)

• Conduct outbound calls to customers regarding real estate needs. • Maintained accurate CRM records and follow-up systems to ensure consistent pipeline growth. •Collaborated with sales teams to optimize outreach strategies and improve conversion rates. • Maintained high call volumes while ensuring quality. • Scheduled follow-ups and coordinated with the sales team to close leads.

Customer Service Representative, Quality Analyst & HR Live Support

Sutherland Global Services

Nov 2018 - Jan 2023 (4 years 3 months)

• Delivered high-quality phone, chat, and email support while meeting KPIs • Documented interactions thoroughly and accurately. • Evaluated call quality and coached agents on tone and compliance. • Maintained professionalism across remote communication channels. • Helped train new team members on systems and processes. • Answered HR questions about things like pay and schedules. • Noticed common customer problems and told the team to fix them. • Worked with other departments to solve issues quickly.

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