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kia salmon

About

Detail

Mandeville, Manchester Parish, Jamaica
Contact kia regarding: 
Flexible work
Starting at USD8/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • O
    Debt Advisor
    Origin Financial
    Dec 2025 - Jan 2026 (2 months)
    • Conduct inbound and outbound consultations assessing financial hardship and program
    eligibility.
    • Explain complex financial concepts clearly and compliantly.
    • Maintain detailed documentation and CRM accuracy.
    • Balance performance goals with client-centered communication.
  • RocketLevel
    Sales Development Representative
    RocketLevel
    Feb 2025 - Jan 2026 (1 year)
    • Placed 80-100 outbound calls per day using a power dialer.
    • Navigated gatekeepers to reach business owners and decision-makers.
    • Delivered consultative, recognition-based messaging tailored to small businesses.
    • Qualified prospects and booked introductory discovery calls.
    • Logged detailed call notes and maintained strict CRM hygiene.
    • Sent follow-up emails and managed structured callback queues.
    • Provided async daily activity reporting via Slack.
    • Collaborated with remote leadership to refine messaging and objection handling.
  • Phone Animal
    Sales Development Representative
    Phone Animal
    Feb 2023 - Jun 2025 (2 years 5 months)
    • Conduct outbound calls to customers regarding real estate needs.
    • Maintained accurate CRM records and follow-up systems to ensure consistent pipeline
    growth.
    •Collaborated with sales teams to optimize outreach strategies and improve conversion
    rates.
    • Maintained high call volumes while ensuring quality.
    • Scheduled follow-ups and coordinated with the sales team to close leads.
  • Sutherland Global Services
    Customer Service Representative, Quality Analyst & HR Live Support
    Sutherland Global Services
    Nov 2018 - Jan 2023 (4 years 3 months)
    • Delivered high-quality phone, chat, and email support while meeting KPIs
    • Documented interactions thoroughly and accurately.
    • Evaluated call quality and coached agents on tone and compliance.
    • Maintained professionalism across remote communication channels.
    • Helped train new team members on systems and processes.
    • Answered HR questions about things like pay and schedules.
    • Noticed common customer problems and told the team to fix them.
    • Worked with other departments to solve issues quickly.
Education verified_user 0% verified
  • C
    High School Graduate
    Christiana High School
    Jan 2012